Manager, Digital Solutions

3 weeks ago

Waterloo, Ontario, Canada Ontario Teachers Insurance Plan Full time
Job Description

At the OTIP Group of Companies, we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do.

We're looking for a talented Digital Program Manager who will drive our digital transformation across all business functions. As a key member of our team, you'll be responsible for managing and driving our digital program, ensuring the expected outcomes of our digital strategy and roadmap are met.

Digital Program Manager Responsibilities:
  1. Manage and govern our digital program, including Web, Mobile, Salesforce Sales and Service Cloud, and Marketing Cloud.
  2. Develop solutions and make recommendations based on an understanding of our digital strategy and stakeholder needs.
  3. Contribute to long-term planning for all digital solutions to ensure continuous improvement of our digital presence.
  4. Work with our PMO, Member Experience, Marketing and Communications teams on intake and prioritization frameworks to optimize projects, enhancements, operations, and ensure proper resource allocation.
  5. Manage a team of Web and Mobile analysts and Salesforce developers.
  6. Report on KPIs to measure and evaluate the effectiveness of the program.
  7. Capture and mitigate risks; escalate risks to the Director of Digital Solutions.
  8. Ensure issues are documented and resolved.
  9. Help define and refine the program governance (controls).
Leadership Skills:
  1. Responsible for team development through recruiting, leading, coaching, mentoring, and developing team members. Maintains a safe, secure, and legally compliant work environment.
  2. Fosters balance between change and continuity, and acts as effective liaison in challenging situations to achieve desired results. Demonstrates a commitment to accept, implement, and lead the behavioural and technical changes required to achieve organizational goals.
  3. Creates an environment to engage and develop others to work congruently toward achieving common goals within the direct team and in the organization at large.
  4. Maintains personal expertise on applicable technology and future trends. Uses expertise as foundation for contributing to discussions and recommendations regarding future technology direction at OTIP.
Qualifications:
  • Bachelor's degree in Information Systems, Business, or equivalent.
  • 5+ years' experience in Web, Mobile, and Salesforce industry, and a post-secondary education.
  • Experience managing digital initiatives that deliver outcomes based on business strategy and priorities.
  • Excellent program/project management knowledge and experience (tools and techniques).
  • Ability to balance strategic vision and execution capabilities to deliver results.
  • Stays current and understands emerging Digital technology trends and best practices.
  • Knowledge of Salesforce ecosystem (e.g., Sales & Service, Marketing Cloud, Experience).
  • Strong analytical skills.
  • Excellent organizational, leadership, and decision-making skills.
Additional Information:

We offer best-in-class pension and benefits, total reward programs, and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you'll love working here:

  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

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