Data Leader Support
4 weeks ago
What We Need
We are looking for a Client Relations Lead- Service Excellence to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
Are you:
- Experienced in promoting consistent and reliable, and superior customer service.
As the Client Relations Lead, Service Excellence, you will be responsible to bring consistency, reliability and quality to service recovery and other service excellence efforts for the FPS (Fleet Partnerships Services) organization. Engaging with FPS team in identified client service recovery project in a Lead capacity and ensuring adoption of a consistent, high quality service recovery process and other quality initiatives within FPS.
A Day in the Life
Service Quality/Retention
- Promote the Service Quality Mindset towards the goal of developing consistent and reliable superior customer service across the FPS organization and prevention of service recovery situations.
- Lead assigned service recovery projects and share lessons learned with the Service Quality Team. To include coaching the FPS account team towards efforts needed to improve service quality.
- Identify, share, and help implement best-in-class processes to streamline operational activities for clients during an account analysis or service recovery.
- Advise Service Quality Manager on client trends and process improvement recommendations (based on engagement during an account analysis and service recovery) that lead to internal projects and initiatives which enhance, and add value to, the FPS service model.
- Support client retention through engagement with operational teams as needed toward resolution of client service issues within service recovery or account analysis engagements.
- Build relationships and works as an effective business partner with commercial team and operations leaders/SMEs. li>
- Develops and maintains a network of internal resources across functions. li>
- Strategic Projects.
Requirements
- BS or BA in business or related field required. li>
- 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment.
- Project Management (PMP) -Preferred
- Continuous improvement experience such as Agile, Lean, Six Sigma Black/Green Belt- Preferred
- CAFM (Certified Automotive Fleet Manager) - Preferred
- Proven ability to coach coworkers and onboard new hires preferred.
- Successfully managed an FPS Service Recovery effort from start to finish preferred.
- Experience with client service issue resolution process.
- >2 years of client facing account support experience.
- Obtains and effectively analyzes data, identifies trend/issues, solicits input, looks at all perspectives, reaches logical decisions or recommendations and acts quickly to implement solutions.
-
Mississauga, Ontario, Canada Data Engineer Jobs Full timeEstablished financial services company, AutoCapital Canada Inc., is a leader in automotive, consumer, and merchant lending portfolios. Our vertically integrated business model spans the entire lifecycle of finance receivables, from credit adjudication to post-charge-off recoveries.This dynamic work environment revolves around data: creation, extraction,...
-
Data Transformation Assurance Leader
1 week ago
Mississauga, Ontario, Canada Citigroup Inc. Full timeCitigroup Inc. is seeking a seasoned professional to fill the role of Data Transformation Assurance Leader. This position will be responsible for contributing to the strategic direction of Citigroup's Internal Audit function, in coordination with the Transformation Audit team.As a key member of the Internal Audit team, you will play a critical role in...
-
Mississauga, Ontario, Canada F. Hoffmann-La Roche AG Full timePrincipal Data Sciences Product Leader - AI and BiomarkerAbout the RoleWe are seeking a talented technical expert with in-depth AI experience and biomarker data expertise to drive technical directions and ensure strong business impacts.Your Opportunity:Lead, design, develop, implement, and deliver optimal high-quality data integration solutions needed for...
-
Mississauga, Ontario, Canada F. Hoffmann-La Roche AG Full timeWe're looking for a talented Data Scientist to join our team at Roche Pharma Canada in Mississauga, Ontario. As a leader in driving and implementing quantitative drug development strategies, you'll bring data to life and enable the organization to make informed decisions.About the RoleAs a Data Scientist at Roche Pharma, you'll play a crucial role in shaping...
-
Mississauga, Ontario, Canada F. Hoffmann-La Roche AG Full timeJob OverviewWe are seeking a skilled Data Sciences Product Leader with extensive experience in AI and biomarker data expertise to drive technical directions and ensure strong business impacts.Key ResponsibilitiesLead the development of high-quality data integration solutions for complex clinical trial and biomarker data exploration to support strategic...
-
Data Analytics Strategic Leader
3 weeks ago
Mississauga, Ontario, Canada Big Blue Infotech Systems Inc Full timeJob DescriptionWe are seeking a Data Analytics Strategic Leader to join our team at Big Blue Infotech Systems Inc. This role is responsible for planning and controlling budget and expenditures, establishing and implementing policies and procedures for information systems, and authorizing the development of specifications for products or services.Key...
-
CM CanCap Management Senior Data Engineer
3 months ago
Mississauga, Canada Data Engineer Jobs Full timeAutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off...
-
Azure Cloud Data Engineering Leader
5 days ago
Mississauga, Ontario, Canada PEOPLE FORCE CONSULTING INC Full timeAbout PEOPLE FORCE CONSULTING INCPEOPLE FORCE CONSULTING INC is a dynamic consulting firm seeking an experienced Azure Cloud Data Engineering Leader to join our team. This role will be instrumental in driving the development of large-scale data-driven projects and providing direction as a subject matter expert in Azure, AWS, and SQL Server data...
-
Commercial Counsel
3 weeks ago
Mississauga, Ontario, Canada KUBRA Data Transfer Ltd Full timeKUBRA Data Transfer Ltd is a leading provider of innovative data solutions. We are seeking an experienced Commercial Counsel to join our team as a Data Compliance Specialist.Company OverviewKUBRA Data Transfer Ltd is a dynamic and forward-thinking company that prides itself on its award-winning culture, fostering growth, diversity, and inclusion for all...
-
Data Scientist Leader
1 day ago
Mississauga, Ontario, Canada COMPASS GROUP CANADA Full timeCompass Group Canada, a global foodservice and support services company, is seeking an experienced Manager, Data Science to lead the development of cutting-edge AI/ML solutions. The successful candidate will be part of our team in Canada and contribute to helping our partners make smarter business decisions.Job DescriptionThe Manager, Data Science will lead...
-
Data Science Leader for Insurance Innovation
3 weeks ago
Mississauga, Ontario, Canada Royal Bank of Canada> Full timeAbout the RoleWe are seeking a talented Data Science Leader to join our team at Royal Bank of Canada. This is a fantastic opportunity to lead data analysis and machine learning initiatives, work closely with cross-functional teams, and drive data-driven decision making for RBC Insurance.Key ResponsibilitiesLead data analysis and machine learning initiatives...
-
Medical Evidence Data Management Leader
7 months ago
Mississauga, Canada AstraZeneca Full time**Business area** Medical Evidence studies include primary and secondary data collection studies, including but not limited to, interventional and observational studies, and Real World Evidence. **About the role**: - The Medical Evidence Data Management Leader (MEDML) will be responsible for the oversight of the Medical Evidence Data Management (MEDM)...
-
Data Science Leader
6 days ago
Mississauga, Ontario, Canada Raise Full timeAbout the RoleWe are seeking a highly skilled Data Scientist to join our team at Raise. As a key member of our Digitalization Program Team, you will play a pivotal role in building a roadmap of data analysis and science for operational data to drive planning and decision-making insights.The successful candidate will have a strong background in machine...
-
Royal Bank of Canada Senior Data Engineer
2 months ago
Mississauga, Canada Data Engineer Jobs Full timeJob Summary What is the opportunity? Data Engineer on the Insurance Development team in Technology & Operations at the Royal Bank of Canada. We are looking for an energetic, dynamic, collaborative, progressive, and high-performing team member who is highly talented and willing to share and work together. Our team is looking for a data engineer who is...
-
Data Engineering Leader
4 weeks ago
Mississauga, Ontario, Canada Cooper Equipment Rentals Full time{"headline": "Data Engineering Manager Position at Cooper Equipment Rentals","subheadline": "Lead Our Data Engineering and Integration Team and Contribute to Our Organization’s Growth","section": "Description","description": "As the Data Engineering Manager at Cooper Equipment Rentals, you will have the opportunity to lead and shape our Data Engineering...
-
Innovative Product Leader
1 month ago
Mississauga, Ontario, Canada KUBRA Data Transfer Ltd Full timeKey Responsibilities:As a seasoned engineering leader, you will be responsible for fostering an environment of trust, open communication, creative thinking, and cohesive teamwork.Leadership Role:Lead your team in achieving departmental goals and foster a collaborative environment.Work with other engineering teams to develop departmental standards for...
-
Principal Data Sciences Product Leader
3 days ago
Mississauga, Canada Roche Full timeRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Medical Evidence Data Management Leader
6 months ago
Mississauga, Canada AstraZeneca Full timeBusiness area Medical Evidence studies include primary and secondary data collection studies, including but not limited to, interventional and observational studies, and Real World Evidence. About the role: The Medical Evidence Data Management Leader (MEDML) will be responsible for the oversight of the Medical Evidence Data Management (MEDM)...
-
Operations Support Administrator
3 months ago
Mississauga, Canada Support Ontario Youth Full time**Operations Support Administrator (Contract)** Primarily remote/with in office work and meetings as required Must have valid driver’s license, reliable vehicle and be a commutable distance from our Etobicoke office. Start date: October 16th, 2024 End date: March 31st, 2025 with potential for permanent employment **Overview**: Support Ontario Youth is...
-
Data Architect
6 months ago
Mississauga, Canada Ornge Full timePosition Summary : If you want to have an impact on improving pre-hospital health system performance and are excited about data and analytics, this job is for you. This is a great opportunity for someone who is interested in joining an organization that is evolving and to play a pivotal role in achieving Ornge’s data vision to help business leaders...