Business Consultant

3 weeks ago

Old Toronto, Canada TBC Corporation Full time
Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas. TBC is headquartered in Palm Beach Gardens, Florida.Description

The Franchise Business Consultant (FBC) will be actively involved in supporting Midas franchisees which could include multiple provinces and regions. This includes supporting success in our tire, parts and credit programs, as well as coaching and implementing best practices. The Franchise Business Consultant’s role will be responsible for meeting top line and bottom-line objectives in sales, car counts, tire sales and improving customer centricity. The FBC will act as a change agent executing business model transformation and will be accountable for improving store operations, growing sales/profits, increasing the value of our franchise network, and growing new stores (both conversions and new construction).

Job Responsibilities
  • Build and maintain strong business relationships with Midas Franchisees and their key management personnel by providing insightful support, training, management, reporting and motivation to enhance overall operations.
  • Focus on growing car counts, while employing strategies to enable Midas Franchisees to say yes to every customer. Develop and execute tactical action plan and strategic plans aligned with KPIs targets, values, vision, and best practices of the brand.
  • Experience in operational design and change management, including implementation of new policies and procedures.
  • Customer service orientation and a high level of professional integrity and understanding that success through other people’s performance is vital to the job.
  • Strong telephone, verbal, and written communication skills
  • Possesses the ability to work well under pressure and handle multiple tasks.
  • Occasional nights and weekends required to support franchisee special events.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

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