Business Implementation Consultant

1 day ago

Old Toronto, Canada Intelex Technologies Full time
Job Summary

We are seeking a highly skilled Business Implementation Consultant to join our team at Intelex Technologies. In this role, you will work closely with customers to implement and configure solutions that drive positive change in their Health and Safety Business Goals.

About the Role

This is a critical position that involves delivering solutions to both new and existing mid-market and enterprise customers. You will be responsible for managing customer and internal project team relationships, communicating project status, and ensuring customer satisfaction and desired outcomes.

You will also lead onsite and remote meetings and workshops with the customer project team, perform solution testing, and coordinate with quality assurance teams for QA testing and User Acceptance Testing. Additionally, you will develop and deliver onsite or remote customer-specific training programs during project implementations.

Responsibilities
  • Serve as a trusted advisor throughout the implementation project lifecycle, articulating the impact of solution design and adhering to scope, budget, and schedule.
  • Manage customer and internal project team relationships, and communication throughout the project ensuring the customer and internal project team are kept up to date on the status of projects or tasks.
  • Lead onsite and remote meetings and workshops with the customer project team, encompassing activities such as requirements gathering and configuration reviews to ensure the solution is aligned with customer requirements.
  • Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers' needs and project goals.
  • Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer during User Acceptance Testing.
  • Develop and deliver onsite or remote customer-specific training programs during the project implementations.
Requirements

To be successful in this role, you will need:

  • A consulting background, with 5+ years of technical implementation consulting experience of SaaS solutions.
  • Software and integration configuration experience, including coding (XML / HTML) to format structure and layout of SaaS software.
  • Demonstrated project management and organizational skills, able to lead mid-market and enterprise projects with ambitious deadlines.
  • Excellent presentation skills, with experience delivering business and project solutions to audiences of different roles including customers from technical experts to director level.
  • A team player, constantly considering ways to improve performance, and support others to ensure the team's overall success.
What We Offer

In return for your expertise and dedication, we offer:

  • An estimated salary of $80,000 - $100,000 per year, based on location and experience.
  • 25 days' holiday + bank holidays.
  • Volunteer Days – help with worthwhile causes in your community.
  • Pension Scheme – helping you save towards your retirement home in the sun.
  • Corporate Medical/Dental Plan – claim back the cost of your medical treatments.
  • Wellness Spending Allowance – Claim back £700 a year to support a wide range of wellness activities, products, and services.

We welcome you to join our team and contribute to making a difference in the world by helping companies become more sustainable, safe, and environmentally friendly.

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