Digital Procurement Implementation Specialist

4 days ago


Waterloo, Canada GHD Full time
p>As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good.And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter.Join our team of over 600 data scientists, design problem solvers, immersive digital consultants, project managers and innovators, all working to build positive change for generations to come.Who are we looking for? GHD is seeking a passionate and energetic Implementation Specialist for our team in Waterloo, ON.The purpose of the Implementation Specialist is to work with clients and internal teams to onboard new clients to our out-of-the-box digital procurement software product, bids&tenders which consist of: Contract Management Supplier Performance Understand public procurement and best practices for the industry Meet with clients to confirm configuration details and ensure they are documented Hand clients back off to their account executive and support team after the implementation is complete Ensure clients understand the features and functionality of the product(s) being implemented, and collect configuration preferences Work with clients to implement “out-of-the-box” software product Be a subject matter expert on best practices for the public procurement industry Maintain complete ownership of implementations throughout their lifecycle Work independently and be creative in identifying workarounds when needed to deliver on requirements Provide suggestions on new processes or process improvements and assist in future implementations Work with internal team to ensure training documentation and sessions are up to date and relevant to clients through reviewing feedback.Key performance indicators:Positive feedback from Account Executives, Product Owner, and Support.Account Executives Implementation Manager Strong creative problem-solving skills, with demonstrated ability to be resourceful in finding solutions and workarounds Organized with great attention to detail and navigates constantly shifting priorities Strong working knowledge of bids&tenders including key features, understanding of configuration options, frequent questions and answers, current bugs, and issues, what is in the pipeline, and who the internal key contacts are Demonstrated strong understanding of Public Procurement, best practices for the industry and continues to stay abreast of latest programs, trade agreements, and other areas that will impact clients' decisions.Prefer candidates with 3+ years of experience in Public Procurement Prefer candidates with a certificate in Procurement or Diploma/Degree in Supply Chain Configuration options Strong working knowledge of PnP hosting structure and common causes of issues

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