Leader of Quality Management Office

3 months ago

Old Toronto, Canada CannonDesign Full time
ABOUT THE ROLE

Your role is focused on providing leadership of the Health market within one or more offices of CannonDesign. This includes being responsible for developing and leading high-performance diverse teams focused on the development and implementation of the office or regional Market Business Plan.. You will contribute to the success of the firm including the areas of business development and client engagement, client, and team leadership, mentoring of our people, and advancing the quality of work. You will be accountable to integrate our range of design services, managing our processes and delivering solid financial performance for the market. Importantly, you will be an ambassador of our brand, championing Living-Centered Design and bringing our Firm's purpose - to help people continuously flourish - to life in every touchpoint you have with our clients.

HERE'S WHAT YOU'LL DO

In this role you will focus most of your time on activities that support the growth and impact of the market, including external brand opportunities. Secondly, you will focus your time on client and team leadership responsibilities engaged directly on projects.

Areas of Focus

  • Market Leadership: Responsible for advancing strategic initiatives and client pursuit discussions and strategies. Working with Office and other Market Leadership, you will lead the development of the market business plan. This plan will outline strategies and actionable items that advance client engagement and development, market differentiation and team building/leadership to foster the growth of the market in concert with firm-wide goals. You will participate and engage with other health market leaders in ways to improve our practice globally.
  • Top Line Development: Work with Client Leaders and other firm-wide resources to focus on growing the top line of the market by identifying and actively pursuing new target clients as well as nurturing existing client relationships. You will seek to differentiate CannonDesign in the marketplace and promote the full range of our integrated design services, supporting the advancement of Living-Centered Design in all phases of client engagement. In this role you will be accountable for the overall top line results of the market and have a personal goal of achieving top line success of $4.0M per year in net signed fees.
  • Client and Team Leadership: Lead by example. Demonstrate commitment to our clients by undertaking the work in an active way on select client project opportunities. Serve as a client leader and/or subject matter expert where appropriate.
  • Understand the Market: Identify future market trends and opportunities for growth and advancement of the market. Demonstrate a high level of knowledge of the market, including “Best Practices,” and evidence-based and research-based design.
  • Bottom Line Success: Collaborate with the Office Practice Leader, Business Practice Leader, and Client Leaders to ensure that the business plan bottom line initiatives are successfully implemented. Achieve a minimum of 10% firm profitability level for the market each year.
  • Staff Development: Assess, mentor and coach, and recruit staff to build a high-performance team, and to develop future leaders within your market. Take ownership for the growth of a diverse and inclusive team. Assist in establishing an environment that encourages leadership, integrity, humility, respect, and responsibility, along with collaboration, experimentation, innovation, creativity and entrepreneurship.
HERE'S WHAT YOU'LL NEED
  • Bachelor degree in a relevant field required.
  • Current Registration/Licensure in Architecture, Interior Design or Engineering preferred.
  • Additional certifications and/or training relevant to this role are preferred.
  • Must have a minimum of 15 years of experience with a proven track record of strategic growth, market and team leadership, and business development success in the Health Market.
  • Strong presentations skills are essential.
  • Exceptional client and people leadership skills required.
  • Strong business acumen and proven ability to create and execute strategy is needed.
  • Professional acumen and maturity demonstrated by the ability to communicate authentically and respectfully is essential.
  • Ability to inspire, motivate and develop high-performing, accountable teams.
  • Must be able to demonstrate sound judgement and asound approach regarding risk management and mitigation.
  • Some travel required.
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