Director, Asset Management

3 weeks ago

Vancouver, Canada Vancouver City Savings Credit Union Full time
p>About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.


Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. p>

About the workplace

This role will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. We are also open to candidates based out of Alberta and Ontario who have in-depth Customer Experience (CX) backgrounds.


Join us as the Director of Member Experience Integration and Performance at Vancity At Vancity, we refer to our customers as members, reflecting our commitment to community and cooperative values. Member Experience is a newly established function at Vancity, where we are working to build a Member Experience that creates Hope and Optimism as our members administer their daily banking and navigate significant intersections in their lives and businesses. Work with the Member Experience Readiness team to ensure fulfillment, adherence and performance of Member Experience initiatives

Support enterprise-wide member-centricity by ensuring visibility of members in our physical and digital spaces, communications, business casing and prioritizationFoster a paradigm shift to member centricity enterprise wide through a strong program of story-telling and ritual within our ways of working

You have:

  • 10+ years in a customer experience, or related, role at a large organization
  • Experience in financial services or banking sector is preferred
  • Experience in a leadership role navigating transformation at large organization
  • An undergraduate degree or equivalent experience
  • Customer Experience Professionals Association (CCXP) designation preferred
  • Deep understanding of qualitative and quantitative methodologies for measuring experience and engagement linked to financial outcomes
  • Strong influencing skills, with an ability to engage stakeholders up to C-suite executives
  • Background in behavioural psychology is an asset

You are:

  • A leader – you understand how to motivate and support others in advancing the vision and mission of an organization. Unconstrainted by what was, you forge ahead, taking others on your journey
  • A skilled critical thinker – you can manage ambiguity and operate in a complex environment. The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.
    • We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
    • Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.

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