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Technical Support Specialist
3 months ago
Locations: Montreal, Quebec, Canada
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: JR14397
Make your next move an expert one.
At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
Ce poste est un rôle hybride basé dans notre bureau de Montreal.
Au propos de vous...
Vous êtes un spécialiste en technologie avec une solide expérience dans la fourniture de soutien informatique pour identifier, communiquer et résoudre les problèmes des utilisateurs finaux. Outre votre compétence technique, vous apportez une approche positive axée sur le client à votre travail, que ce soit en fournissant un soutien sur place/téléphonique au personnel dans des bureaux distants, en assistant aux opérations de réseau local ou en escaladant les tickets IT vers des équipes spécialisées pour les résoudre. Vous cherchez toujours des moyens d'apprendre et d'élargir vos connaissances et votre expertise en participant à des implémentations technologiques, en assistant aux déploiements de logiciels et de matériel d'entreprise, et en travaillant aux côtés des équipes End User Computing et Infrastructure.
Dans ce rôle, vous devrez…
- Fournir un soutien informatique complet, y compris le dépannage des problèmes matériels et logiciels, la gestion des comptes Office 365 et le soutien des applications Office pour les utilisateurs finaux.
- Collaborer avec les équipes End User Computing et Infrastructure pour garantir le bon fonctionnement des opérations et des déploiements technologiques.
- Utiliser vos compétences techniques avancées pour soutenir efficacement les systèmes Windows et MacOS.
- Démontrer des compétences en communication exceptionnelles lors de l'interaction avec les clients et les collègues, en fournissant un excellent service client à tous les niveaux de l'organisation et avec les partenaires externes.
- Prendre des initiatives et faire preuve de bon jugement lorsqu'il s'agit d'escalader les tickets IT ou les situations pour résolution, contribuant ainsi à l'efficacité globale des opérations de soutien informatique.
Ce que vous apportez...
- 3 à 5 ans d'expérience en soutien informatique.
- Expérience dans le soutien des systèmes d'exploitation Windows et MacOS.
- Compétences techniques avancées en logiciel et matériel.
- Maîtrise du dépannage et de la gestion des comptes Office 365, ainsi que du soutien des applications Office.
- Compétences exceptionnelles en communication, tant à l'oral qu'à l'écrit.
- Flexibilité d'horaire de travail ; capacité à travailler des heures supplémentaires si nécessaire.
- Certification A+ et Certification ITIL Foundations.
- Connaissance des processus de gestion du changement.
About you...
You're a technology specialist with solid experience providing IT support to identify, communicate, and resolve end user issues. Aside from your technical prowess, you bring a positive, customer-centric approach to your work, whether it's providing desk side/phone support to staff in remote office locations, assisting with local area network operations, or escalating IT tickets to specialized teams to resolve. You're always looking for ways to learn and expand your knowledge and expertise by participating in technology implementations, assisting with corporate software and hardware deployments, and working alongside the End User Computing and Infrastructure teams.
In this role, you will…
- Provide comprehensive IT support, including troubleshooting hardware and software issues, managing Office 365 accounts, and supporting Office applications for end users.
- Collaborate with the End User Computing and Infrastructure teams to ensure smooth technology operations and deployments.
- Utilize your advanced technical skills to support both Windows and MacOS systems effectively.
- Demonstrate exceptional communication skills while interacting with clients and colleagues, delivering excellent customer service at all levels of the organization and with external partners.
- Take initiative and exercise good judgment when escalating IT tickets or situations for resolution, contributing to the overall efficiency of IT support operations.
What you bring:
- 3-5 years of IT support experience.
- Experience supporting Windows and MacOS operating systems.
- Advanced software and hardware technical skills.
- Proficiency in troubleshooting and managing Office 365 accounts, along with supporting Office applications.
- Exceptional communication skills, both verbal and written.
- Flexibility in work schedule; must be able to work overtime when needed.
- A+ Certification and ITIL Foundations Certification.
- Knowledge of Change Management Processes.
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Make your next move an expert one and join us as we lead the industry into the future.
Direct applicants only please, no agencies.
Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@colliers.com.
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