Account Broker

2 weeks ago


Waterloo, Canada Ontario Teachers Insurance Plan Full time
h3>Bilingual Customer Service Broker (High value and strategic accounts)
  • Full-time
  • Department: Home & Auto Service

Who We Are

With every job, there’s always the question of “why”. p>

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. p>

What You’ll Do:

Reporting to the Assistant Home & Auto Service Manager, you’ll assist high value customers or members of strategic accounts by providing product and service information, resolving member complaints, analyzing risks, and assessing members' insurance needs.

The core parts of your role will be to:

  • Respond to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Flexible work-from-home and hybrid options. If you are interested in this opportunity, please apply online.

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