Customer Service Representative

4 weeks ago


Hamilton, Canada Allredi Full time
  • Respond to incoming phone calls, and customer emails to process orders efficiently
  • Promote and maintain good customer relationships
  • Acknowledge and resolve customer complaints
  • Ensure customer satisfaction and provide professional customer support
  • Perform orders, refunds, and exchanges
  • Monitor incoming product to provide accurate ETAs to customers
  • Support the Sales Team with quote follow-up and proactively share customer information
  • Gain an understanding of our products and how they are best utilized through continued development training
  • Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
  • Partner with Sales Team to resolve customer issues
  • Adhere to all Company policies and procedures
  • Comply with all Health & Safety related policies, procedures, and safe work practices
  • Other duties as assigned

  • High school diploma or equivalent
  • Minimum two (2) years of customer service experience in a B2B environment
  • Strong computer skills
  • Experience with Sage and Salesforce an asset
  • High attention to detail
  • Excellent communication skills (written and verbal)
  • Able to work independently and as part of a team
  • Excellent problem-solving skills
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