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Head of Gaming Operations | SkyCity Hamilton

2 months ago

Hamilton, Canada SkyCity Full time
Head of Gaming Operations | SkyCity Hamilton

About SkyCity

SkyCity is the place to come for fun in Hamilton. With our casino at our heart, fabulous Food and Beverage offerings, a Bowling Alley, and large Functions Centre - there's always something happening around here SkyCity Entertainment Group is New Zealand's largest tourism, leisure and entertainment company. We employ over 4,500 staff across our operations in New Zealand and Australia, offering more than 180 different job types, therefore working at SkyCity means working alongside some of the very best in the gaming, hospitality, and tourism industries.

About the role

As SkyCity Hamilton's Head of Gaming Operations, you will be a key member of the Hamilton senior Leadership Team with a primary focus on providing impactful leadership, guidance and support to the Hamilton Gaming Operations team of 5 Direct Reports and up to 90 Indirect Reports.

You will engage with relevant personnel to ensure all regulatory and compliance requirements are met, whilst delivering exceptional customer experiences and care, to ensure a safe and vibrant gaming destination for our customers and team members.

You will use your strong business acumen and Gaming or related industry knowledge to identify and act on opportunities for efficiency and consistency, creating and driving responsible revenue maximisation strategies to grow Gaming earnings, ensuring agreed targets and goals are achieved within the Gaming Department.

This is a Full-Time opportunity, flexibility around working hours will be required to support operational needs.

About you

It'll be your impactful, engaging and motivating people leadership, winning attitude, customer-centric focus, and high level of professionalism which will make you a great fit for SkyCity.

To be successful in this role, you will bring:

  • Gaming, Hospitality or related industry experience, with a minimum of five years at a senior level
  • Proven experience in a senior management role with a focus on developing and implementing strategic, financial and operational plans in a customer focused environment
  • Experience working in a highly regulated environment with knowledge of gaming related compliance, host responsibility and anti-money laundering requirements is strongly preferred
  • Demonstrated experience in establishing and maintaining relationships with a broad range of internal and external stakeholders
  • Demonstrated experience in leadership through the creation and implementation of a business vision achieved by engaging and developing others
  • Ability to communicate effectively at all levels across the organisation
  • Change management experience, with the ability to influence, and establish buy-in from affected stakeholders at all levels to achieve positive outcomes
  • Passion and proficiency to lead a culture of customer care

What's great about working for SkyCity?

Other than the opportunity to join a fantastic team of people who care, are driven and energetic, you will have great scope for development and career progression whilst getting to work in a fun, busy and vibrant environment.

SkyCity also offers:

  • A supportive and diverse company culture
  • $2.50 cooked meals in our staff cafeteria
  • Heavily discounted staff car parking and dry cleaning
  • Medical insurance
  • Discounts at our outlets

We begin reviewing all applications as soon as we receive them, so if this role ticks your boxes, apply today and we could be speaking to you very soon.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.

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