Cleaning & Carpark Operations Manager

3 weeks ago

Hamilton, Canada SkyCity Entertainment Group Full time

**About SkyCity**

SkyCity Hamilton is the place to come for fun in the Waikato. With our casino at our heart, live entertainment, restaurants, a conference centre and ten pin bowling, there's always something happening around here SkyCity Entertainment Group is one of Australasia's leading entertainment destinations with four locations in Australia and New Zealand, therefore working at SkyCity means working alongside some of the very best in the gaming, hospitality, and tourism industries.

**About the role**

Working as a key leader within our diverse Support Services team, the Cleaning & Carpark Operations Manager is a hands-on role, working with and supporting the Cleaning Services team to provide high quality and professional cleaning services of the SkyCity Hamilton site, and to oversee car park operations to ensure the provision of effective and efficient customer service for car park users.

As part of this you will:

- Ensure smooth operations within the Cleaning Services Team and for car park users
- Take ownership within the Cleaning Services Team of people leadership including recruitment and onboarding, effective feedback, coaching and development.
- Oversee and directly provide training and development ensuring staff are comfortable in the environment
- Create a culture that empowers team leaders and employees to make suggestions or submit ideas on business improvements, implement initiatives that improve customer experience.
- Ensure strict adherence to all regulatory and company policy requirements including Health and Safety, Host Responsibility and the Privacy Act

This is a Full Time opportunity, working 40 hours per week.

**About you**

It'll be your winning attitude, excellent customer service skills, and high level of professionalism & initiative which will make you a great fit for SkyCity.

To be successful in this role, you will also;
- Be able to manage a team, delegate tasks effectively and maintain oversight
- Have previous experience within the cleaning industry
- Be a great problem solver who is able to take initiative and think on your feet
- Have previous roster management experience and excellent computer literacy
- Show demonstrated understanding of the role's responsibilities in relation to the Health and Safety at Work Act 2015.
- Be an effective, confident communicator with excellent written and verbal skills
- Be physically able to undertake the requirements of the position

**What's great about working for SkyCity?**

Other than the opportunity to join a fantastic team in a varied role, you will have great scope for development and career progression all whilst getting to work in a fun, busy and vibrant environment. And if all that's not enough - SkyCity offers great staff benefits including discounts across our outlets, subsidised meals in our staff dining facility, subsidised health insurance, free or heavily discounted car parking, and much more
- The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs._

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