Agent, Claims
1 month ago
Role Overview
As a Planning Session Agent, you will contribute to SIRVA BGRS’ success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels – telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of service as required based on our Service Level Agreement.
**In response to the COVID-19 pandemic all interviews are being conducted virtually.
What You'll Be Doing
- Deliver a daily average of seven 30 minute planning sessions as requested by Customers.
- Record detailed notes for each planning session in the Customer’s profile for future review.
- Review and reconcile relocation files, ensuring compliance with the Relocation Directive.
- Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions.
- Effectively resolve complex relocation problems within the constraints of the Relocation Directive.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner.
- Various administrative tasks including record keeping and data entry.
- Assist General Inquiries and Claims team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails).
- Perform various administrative tasks to support the Contact Centre.
What You Bring to SIRVA BGRS
- Background in relocation services is an asset.
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required.
- Previous experience in a customer support role through a contact center is an asset.
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.
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