(H/F) VP Operations

5 days ago


Calgary, Canada AltaML Inc. Full time
p>We’re seeking a dynamic and strategic leader to join Brilliant Harvest as Vice President, Operations and Customer Success. p>

The Vice President, Operations and Customer Success will lead and optimize key business functions, including operations, customer onboarding and support, dealer supplier partnerships, government grant management, and HR processes. p>Operations Management:

  • Design and implement scalable business processes, workflows, and documentation.
  • Monitor and manage financial reporting to manage cash flow and business for sustained and appropriate growth.
  • Establish and manage relationships with key vendors and stakeholders to drive efficiency.
  • Establish performance review processes and frameworks to support employee development.
Government Grant Management:
  • Assess and prioritize grant opportunities in collaboration with relevant stakeholders.
Customer Success:
  • Own the post-sale customer onboarding process and ongoing customer support, guiding clients through manufacturer/dealer supplier buy-in, dealer team and customer implementation, and sign-offs.
  • Manage customer support team ensuring we provide appropriate training to dealers and their customers.


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