(H/F) VP Operations

5 days ago


Calgary, Canada Janalta AltaML Full time
p>We're seeking a dynamic and strategic leader to join Brilliant Harvest as Vice President, Operations and Customer Success. p>

The Vice President, Operations and Customer Success, will lead and optimize key business functions, including operations, customer onboarding and support, dealer supplier partnerships, government grant management, and HR processes. h3>

  1. Operations Management:
    Design and implement scalable business processes, workflows, and documentation.
    Monitor and manage financial reporting to manage cash flow and business for sustained and appropriate growth.
    Establish and manage relationships with key vendors and stakeholders to drive efficiency.
    Establish performance review processes and frameworks to support employee development.

  2. Government Grant Management:
    Assess and prioritize grant opportunities in collaboration with relevant stakeholders.

  3. Customer Success:
    Own the post-sale customer onboarding process and ongoing customer support, guiding clients through manufacturer/dealer supplier buy-in, dealer team and customer implementation, and sign-offs.
    Manage customer support team ensuring we provide appropriate training to dealers and their customers.


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