Area Manager, Market Management
1 month ago
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Department Purpose/ Function
The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. br>
Job Summary
This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.
The key focus areas of this role are in managing:
- Customer Experience & Retention
- Communication between United, Customer & Partner
- Performance of our Partners & Cleaners
- Overall Store Operations (Including store budgets, profitability & KPI’s)
- Quality Standards & Audits
- Training
- Cost Management
- Increasing Revenue & Profits per Store and Customer Banners
- United & Customer Processes, Policies & Guidelines
- Support to other Area Managers as required
Planning & Budgeting:
- Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
- Implement store level budgets.
- Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
- Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
- Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & li>
- Address store level customer concerns and provide timely and effective solutions to problems.level)/liliParticipate in:/liliDaily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works./liliWeekly or as required, store compliancy walks with customers./liliLead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations./li/ulbInternal Communication:/bbrLead and coordinate all store level communication with United Partners daily on issues and actions.brulliSet expectations with Partners, provide training, coaching & mentoring./li/ulbProcess Compliances:/bbrulliLead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps./liliLead store level customer store/calibration walks./liliLead process adoption in Salesforce./liliResponsible for managing business using United technologies provided (e.g., Salesforce/Outlook)./liliIn-Store Specials./liliConduct Visitation Audits & manage Case mgmt. R.I and H & S Compliance/liliI.D Badging & uniform compliance for all Partners & cleaners/liliIn Store Partner Training and support Partner Effectiveness in Partner training Program/liliSupport Partner Effectiveness team in Hiring/Recruitment/Termination of Partners/liliCollection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes/li/ulbCost Management & Controls:/bbrulliResponsible at store level for Revenue + Cost per Store; li>
- Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
- Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
- Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
- Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
- Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.
- Work in compliance with all United, legal & health & safety policies and protocols.
- Protect company assets from damage and misuse.
- Ability to work flexible shifts on a rotation basis.
- Business acumen
- Communication Skills: Active listening, verbal, and written communication skills
- Advanced Technology competency
- Managing budgeting & costing
- Expertise in floor-care and cleaning procedures is an asset.
- Superior time management and problem-solving skills.
-
Area Manager
7 months ago
Niagara Falls, Canada LAFARGE CANADA INC Full timeResponsibilities: - Oversee and manage the operations of multiple areas within the organization - Monitor and analyze profit and loss statements to ensure financial targets are met - Develop and implement sales strategies to drive business growth - Supervise and provide guidance to a team of employees, including hiring, training, and performance...
-
Sales and Marketing Manager
4 days ago
Niagara Falls, Canada Feastivities Events & Catering Full timeEducation: College/CEGEP - Experience: 3 years to less than 5 years **Work setting**: - Rural area **Budgetary responsibility**: - 0 - $100,000 **Tasks**: - Develop promotional materials - Hire, train, direct and motivate staff - Manage contracts - Market business services - Plan and control budget and expenditures - Write and edit press releases,...
-
Marketing Manager
7 months ago
Niagara Falls, Canada City Experiences Full time**City Experiences is seeking a Marketing Manager for our City Cruises operation in Niagara Falls.** **About You**: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. **About the Opportunity**: City Cruises Canada is seeking a talented **Marketing Manager** with the ability to drive growth and brand visibility to...
-
Marketing Manager
7 months ago
Niagara Falls, Canada 43 North Restaurant Group Full time**Job description** Welcome to the 43 North restaurant group. We are proud to be one the largest hospitality employers in the Niagara region. We manage a variety of culinary experiences from full-service dining to a quick-service experience, including; corporate events, on and off-site catering as well as pedal tours. We are currently looking for a new...
-
Marketing Manager
3 weeks ago
Niagara Falls, Canada Alluvius Full timeKey Responsibilities: - E-commerce Platform Management: - Shopify: Advanced management of our Shopify store, including theme customization, app integration, and performance analysis. - Inventory Management: Oversee inventory levels, product listings, and updates to ensure accuracy and availability. - Payment Gateways: Manage and troubleshoot payment...
-
Marketing Manager
5 months ago
Niagara Falls, Canada CWD Full timeCWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our...
-
Resident Manager
7 months ago
Niagara Falls, Canada Realstar Management Full timeWe are currently seeking a Resident Manager Team to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This position would require you to work with a partner and share a two-bedroom apartment. **What we offer to employees** - Competitive...
-
Marketing & Communications Assistant
1 day ago
Niagara Falls, Canada Downtown Niagara Falls Business Improvement Area Full time**Overview**: **Responsibilities**: - Assist with the development and implementation of communication plans and strategies - Collaborate with internal teams to ensure consistent messaging across all channels - Monitor and track media coverage and measure the impact of communication efforts - Support the organization's social media presence by scheduling and...
-
Territory Manager
7 months ago
Niagara Falls, Canada MCDOUGALL ENERGY INC Full time**ABOUT US**: McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our...
-
Partnership/influencer Marketing Manager
2 months ago
Niagara Falls, Canada Tripshepherd Full time**Job Title: Partnership/Influencer Marketing Manager** Location: Niagara Falls, Ontario (In-office) Type: Full-time Reports To: Chief Marketing Officer (CMO) **About Tripshepherd**: At Tripshepherd, we are revolutionizing how people plan, experience, and share their travel adventures. Our mission is to inspire meaningful connections, support local...
-
Residential Property Management Associate
2 weeks ago
Niagara Falls, Ontario, Canada Realstar Management Full timeAbout Realstar ManagementWe are a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service.Salary and BenefitsThe successful candidate can expect a competitive salary of approximately $45,000 per year, which includes...
-
Sales and Market Manager
7 months ago
Niagara Falls, Canada Willoughby Manor Retirement Residence Full time**_“How do you live in the moment?”_** The ** Sales and Marketing Manager **reports to the General Manager and is responsible for driving sales in the community. **Responsibilities**: Leverage Lifetimes Living’s consultative sales process “HOME Selling” to help seniors and adult children make informed decisions when choosing a retirement...
-
Area Manager of Operations
3 months ago
Niagara Falls, Canada Cogir Senior Living Canada Full timep>Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living, and memory care.Although this role is remote - site visits will be required to the southwest region of Ontario comprising of 6-8 retirement homes.Are you ready to take your management experience to...
-
Product Manager
2 days ago
Niagara Falls, Canada Dyaco Canada Inc. Full time**Asset languages**: - Mandarin **Work setting**: - Business **Tasks**: - Assist in the preparation of brochures, reports, newsletters and other material - Conduct public opinion and attitude surveys - Gather, research and prepare communications material - Provide advice on procedures and requirements for government approval of development proposals -...
-
Part-time Assistant Property Manager Team
7 months ago
Niagara Falls, Canada Realstar Management Full timeWe are currently seeking a Part-time Assistant Resident Manager Team to live and work at one of our properties. This position would require you to live on-site and work two weekdays each week, every second weekend and on-call some evenings. **This position would require you to work with a partner and share a two-bedroom apartment.** **What we offer to...
-
Product Manager
1 week ago
Niagara Falls, Canada Dyaco Canada Inc. Full timeEducation: Bachelor's degree - Experience: 1 year to less than 2 years **Asset languages**: - Mandarin **Work setting**: - Business **Tasks**: - Assist in the preparation of brochures, reports, newsletters and other material - Conduct public opinion and attitude surveys - Gather, research and prepare communications material - Provide advice on procedures...
-
Territory Manager
7 months ago
Niagara Falls, Canada Peter Mielzynski Agencies Full timeOverview: To meet or exceed pre-determined service expectations while promoting product and fulfilling route management objectives. Activate programming and brand concepts. Achieve volume, market share, consumer trial and brand equity as per the market plan. Grow brand distribution with the right brands in the right accounts. This position requires a true...
-
Territory Manager
5 hours ago
Niagara Falls, Canada Imperial Tobacco Canada Full time**Imperial Tobacco Canada is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **WE ARE LOOKING FOR A TERRITORY MANAGER** **SENIORITY LEVEL**:G33= Experienced Non-Mgmt **FUNCTION**:...
-
Marketing Coordinator
2 months ago
Niagara Falls, Canada Cotton Inc. Full time**Marketing Coordinator** **Company Description**: Cotton Inc., an established construction company in the Niagara Region specializing in concrete forming and foundations, is seeking a talented Marketing Coordinator to join our team. At Cotton Inc., we pride ourselves on delivering exceptional construction services to our clients. **Job Summary** The...
-
Account Manager
6 days ago
Niagara Falls, Canada MODERN DISPOSAL SERVICES. Full time**Position Summary** An Account Manager is responsible for identifying leads, proactively prospecting and selling solid waste and recycling removal services to commercial business customers primarily in a specific designated market. The Account Manager responsible for maintaining and growing the current revenue base through new revenue services, pricing...