Computer operations supervisor

1 month ago


Winkler, Canada Accountants Now Full time
Propel your career further with this exciting opportunity as Director of Contact Centre Operations with one of Manitoba’s fastest growing internet providers. Put your strategy savvy and customer experience skills to good use in this people-focused role, where you’ll develop and implement strategies to carry the department forward through growth, change, and optimization. Expect a generous salary with additional bonuses, excellent benefits, and opportunities to make a meaningful impact on rural communities as well as the team you support.Oversee and manage team leads within the contact centre, providing training and support, and implementing strategies for improving customer experience, driving sales, and utilizing agents during downtime.Develop strategies by assessing sales and call trends, handle times, net promoter scores, departmental costs, and customer satisfaction reports.Guide team through change management and company optimization project; identify who on the team will benefit from cross-training and development.Support workforce planning and HR duties within contact centre.4+ years experience managing a call centre team with a multi-disciplinary focus.Strong computer aptitude; familiarity with MS Excel; eager and able to learn new software for reporting and analysis.

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