Full Time Support Service Supervisor

Amendment #1: 11/26/2024

• Job ID: 51671
• Job Category: Buildings, Property Operations & Real Estate
• Job Type & Duration: Full-time, Permanent
• Shift Information: Monday to Friday, 40 hours per week (8:00 AM - 4:30 PM)
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 25-Nov-2024 to 09-Dec-2024

The City's Seniors Services and Long-Term Care division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. The division's values - Compassion, Accountability, Respect and Excellence - shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer and visit.

As a Supervisor, Facility & Mechanical Services, you will report to the Manager, Facilities Management and be responsible for direct supervision of assigned unionized employees. You will supervise the provision of specialized and technical services to maintain, support and facility assets of the Seniors Services and Long-Term Care home and community locations.

Major Responsibilities:

• Implements detailed plans and recommends Facilities policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of health & safety, work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments.
• Supervises the delivery and contracting of facility and mechanical services to provide construction, installations, maintenance, and repairs to the Long-Term Care Home infrastructure and to ensure that work meets legislative requirements.
• Set up and administer a comprehensive facilities/building preventative maintenance/conservation program for all equipment and amenities under his/her jurisdiction in consultation with the Manager, Facilities Management.
• Responsible for the safe operation of all mechanical, electrical, HVAC, plumbing, life safety systems, etc. and ensure that the building envelope and grounds of the building are maintained to standards.
• Manages safe and healthy environment by ensuring proper cleaning and lifting techniques, safe removal of biohazards.
• Conducts building inspections, develops work plans and implements cost effective solutions that are with good facilities management practices.
• Ensures that the infrastructure and physical assets of the facilities are conserved and maintained in a good state of repair and usefulness by identifying needs and managing programs in consultation with the Manager, Facilities Management.
• Responds to building/mechanical emergency and/or priority situations by anticipating problems, making decisions, marshalling, and deploying appropriate financial and human resources.
• Supervises the activities of staff and directs contractors involved in the repair/maintenance and installation of walkways and parking lot lighting; electrical services; mechanical systems; security systems; and provides locates for buried electrical services as required.
• Reviews plans for minor repair or state of good repair projects to determine materials, equipment, and personnel requirements. Provides recommendations/changes to design plans in resolving possible installation and maintenance problems to the Manager, Facilities Management.
• Supervises the activities of staff and directs contractors involved in minor building renovations; repairs/maintenance of all amenities; painting; sign installations; fencing and welding services.
• Maintains computerized records concerning preventative maintenance programs, work performance, building mechanics and structure, mechanical equipment inventory, staff evaluation and discipline, timesheets and staff reports.
• Ensures compliance with the Collective Agreements covering unionized City Workers in C.U.P.E Locals 416 and 79; and Provincial Collective Agreements covering certified Trades staff in Technical Services.
• Ensure that the quality of work and service meets departmental standards and that all work performed is in compliance with all legislative regulations including but not limited to; WHMIS, Building Code, Fire Code, Electrical Code, TSSA, the Ministry of Long-Term Care -Fixing Long-Term Care Act and the Occupational Health and Safety Act.
• Acts as a Supervisor under the definitions of the Occupational Health and Safety Act, and ensures that adequate training, safety equipment and safe work procedures are in place in order to develop a strong culture of Health and Safety and minimize any Health and Safety issues.
• Given the nature of SSLTC 24/7 operations, this is a role that requires on-call 24/7 for emergencies support.

• Post-secondary education in Mechanical and/or Electrical technician certification or Building Operator certification or Facilities Maintenance certification and/or equivalent combination of education and experience.
• Considerable experience working in all aspects of building systems; heating, ventilating and air conditioning equipment/systems; electrical and plumbing equipment/systems and accessibility.
• Considerable experience developing and implementing a comprehensive facilities/building preventative maintenance/conservation program for all equipment and amenities.
• Considerable experience leading team of unionized maintenance, technical, and developing collaborative internal and external business relationships.
• Ability to respond to building/mechanical emergency and/or priority situations by anticipating problems, making decisions, marshalling, and deploying appropriate human resources and preparing regulatory documentation.
• Experience working in a public sector and/or 24/7 Healthcare/Long-Term Care setting is considered an asset.
• Experience in project management within large complex organizations and Project Management Professional Certification (PMP) from the Project Management Institute is considered an asset.
• Highly developed interpersonal skills with the ability to effectively communicate both orally and in writing at all levels of the organization, including elected officials, internal and external clients.
• Comprehensive knowledge of common building operational policies, various related acts and legislative regulations including but not limited to; WHMIS, Ontario Building Code, Fire Code, Electrical Code, Technical Standards & Safety Act (TSSA), Occupation Health & Safety Act, Construction Lien Act, and Accessibility for Ontarians with Disabilities Act (AODA).
• Ability to work flexible hours and travel to various locations throughout the City (as required).
• Ability to respond to afterhours facility needs and other on-call responsibilities, including evening, weekends, and holidays, as required. Given the nature of SSLTC 24/7 operations, this is a role that requires schedule flexibility.

As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg.246/22).

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.