Manager, Analysis and Performance Management
3 weeks ago
Solid reputation, passionate people and endless opportunities. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Identifies trends and training needs from the team's quality assurance process & audits. Implements action plans to address underwriting quality gaps.Coach and mentor team members for growth and development, and engage team members frequently using active management principles.Prepares & conducts training sessions: individual or classroom. Recommends workflow/process improvements to upper management. Communicates and leads team to help them understand workflow/process changes.Keeps up to date on regulatory changes and other ongoing training.- 1 year experience in managing and developing teams in the Insurance Industry College Diploma or University degree
- 4 or more years of Personal Lines Underwriting experience
- 2 or more years’ experience managing others
- Advanced knowledge and ability to explain Travelers underwriting philosophy Advanced understanding of regulatory and compliance laws
- Ability to quickly deescalate broker/employee issues
- Demonstrated operational skills balancing phones, inventory, turnaround time, customer experience, and critical thinking
- Advanced critical thinking & analysis skills
- Advanced verbal & written communication skills
- Demonstrated leadership skills including, coaching, training, rapport building and conflict management skills
- Strong Customer Service Skills
- Good negotiation skills
- Knowledgeable in insurance products and systems
- Effective organizational and time management skills
- CIP designation or working towards
- High School Diploma
- 3 years’ proven underwriting experience working on complex risks
- Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). You will also receive twelve paid company Holidays.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. We are committed to providing accommodation to persons with disabilities.
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