Customer Success Executive
2 weeks ago
p>Customer Success Managers own the outcome of customer success for a book of business/set of accounts. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.For PartnerStack that means owning specific Vendor accounts and Vendor Revenue growth and the Vendor’s relationship with Partners - driving revenue through subscription renewal, rewards and TFR growth.Build Relationships - develop and manage strategies for Vendor growth and retention, focusing on loyalty and the creation of long term relationships with PartnerStack
Build Partnerships - develop and manage the Vendor’s partnerships and programs on the PartnerStack Network, moving non marketplace partners into the marketplace and working with the Network Success Team to expand on the Vendor’s partnerships and programs
Advocate for PartnerStack - CSMs have the opportunity to represent the PartnerStack vision, focus, and path to success by building a deep understanding of the business and representing that with the senior relationships within their book of business
Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
Analyze data and metrics around customer engagement and growth
Ensure onboarding of new customers leads to success and active programs
Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions
3+ years experience in partnerships, affiliate marketing, customer success, customer experience or related roles
Enjoys building relationships and cultivating positive client experiences
Approaches problems with a creative mindset and is solution oriented
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Customer Success Executive
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Customer Success Executive
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Customer Success Executive
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Customer Success Executive
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Community & Customer Success
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Customer Success Manager
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Manager, Customer Success
1 month ago
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Customer Success Business Developer
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