Care and Services Manager

1 week ago

Markham, Canada Evergreentreatment Full time
p>The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. Through outreach, relationships, advocacy and bridging gaps, REACH focuses on reducing harm and supporting healing.

REACH provides outreach-based care coordination, multidisciplinary clinical services, and supports to access and maintain housing. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren't just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements, and easily accessible treatment for substance use disorders and mental health conditions.

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele.

REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor.

Salary: $70,000

Hours: M-F 8:30am-4:30pm

Office location: Belltown

Job Summary

The function of this position is to provide outreach, engagement, and intensive case management/care coordination to Spanish-speaking individuals who are experiencing substance use disorders, homelessness, and face barriers to accessing needed resources. The purpose of these services is to help individuals achieve psychosocial stability and improved quality of life. The case manager must develop collaborative relationships with staff of other agencies providing services to this population in order to effectively coordinate care. The nature of this position is extremely independent requiring self-motivation, time management skills, creative thinking, multitasking, and conflict resolution skills.

Job Functions (May Include)

  1. Provide outreach, engagement, intensive case management and care coordination services in English and Spanish for assigned clients in a culture-informed manner with particular sensitivity to issues specific to immigrants and refugees:
  • Meet clients where they are, either on the streets or at other service facilities (including jail), to explain offered services and establish a working relationship.
  • Develop rapport and a trusting relationship with clients through respectful outreach and client-centered engagement practices.
    • Assist with accessing needed services by setting up and attending appointments with clients in order to provide continuity of care.
  • Identify gaps and barriers in available community resources and advocate for systemic changes.
  • Utilize clinical supervision, behavioral health consultation, and peer support for exploring clinical intervention strategies, counter-transference, resource development, self-care, and burnout prevention.
  • Develop and maintain client files for assigned caseload according to Agency, contract, and state requirements.
  • Local travel on behalf of the Agency is a job requirement.

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