Risk Management Lead

6 months ago

Markham, Canada Home and Community Care Support Services Full time

**Job Description**:

- Reporting to the Manager, Quality & Risk, this position is an organizational resource for risk management and patient safety issues.**KEY ACCOUNTABILITIES**:

- Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
- Act as a resource/consultant for HCCSS Central staff related to risk management and patient safety issues
- Provide risk management advice and support for high risk situations, complex cases and risk-related issues
- Respond to urgent issues relating to risk management and patient safety matters consulting with appropriate stakeholders as required
- Support clinical and non-clinical teams to implement interventions that mitigate risk and improve the safety of patient care utilization recognized tools and frameworks
- Support internal and external teams and provider organizations working on initiatives to achieve the corporate risk management and safety improvement goals
- Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters
- Liaise with external organizations as necessary (OPGT, HIROC)
- Promote a culture of safety and risk awareness across the organization
- Support the Manager, Quality and Risk and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control, as assigned
- Promote and support use of the Ethical Framework across the organization
- Coordinate and facilitate all aspects of incident reviews, root cause analysis and failure mode effects analysis, as required; including the development of recommendations arising from an incident/quality of care review
- Support policy and procedure developments related to patient safety, risk management and infection prevention and control
- Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues
- Provide education and support on risk management, patient safety and infection prevention and control
- Participate on specific internal/ external projects, working groups and initiatives as assigned
- Support processes for legal claims

**POSITION REQUIREMENTS**:
**Educational Qualifications**
- Required:

- Undergraduate degree
- Risk Management Certificate/program completion
- Preferred:

- Master’s Degree
- Certification in Infection Control
- Regulated Health Professional**Experience**
- 1-3 years’ experience in risk management, patient safety

**Knowledge & Skills**
- Good understanding of legislative framework (e.g. Home Care and Community Services Act, Health Care Consent Act, Substitute Decisions Act, PHIPA)
- Previous experience in quality and risk management projects and initiatives.
- Good knowledge of patient services practices in Home and Community Care
- Good knowledge of the health care system and service delivery models used in the community
- Good understanding of project management processes and techniques
- Familiar with emergency preparedness, incident management, and pandemic planning in Ontario
- High level of computer literacy and ability for presentations
- Good understanding of patient centered care
- Facilitation skills to support group process and group decision-making/consensus building

**Communication & Interpersonal Skills**
- The ability to empathize with others, overcome challenges and diffuse conflict. Having a high emotional intelligence enables the understanding of the needs and concerns of other people, the ability to pick up on emotional cues and the dynamics of a group
- Interpersonal skills to deal with individuals who may be associated with high risk cases which may include the police or lawyers
- Able to remain calm when faced with an emergency or risk situation
- Strong writing skills to provide information or report analysis at all levels of HCCSS Central and external community organizations
- Develop affiliations with relevant community networks, and external bodies such as Ontario Health, Insurance Adjuster, public health and municipal emergency management.

**Problem Solving & Complexity**
- Identify and work through complex ethical issues with stakeholders
- Review and analyze findings and information from numerous information sources to develop recommendations for change and to reduce risk at patient level
- Diverse problem solving given complex circumstances, risk level varies on a case by case basis
- Able to identify and respond to high risk, complex situations and recommend and implement different risk mitigation strategies for patients, staff and organization

**Accountability & Decision Making*

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