Key Account Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high‑profile, customer‑facing role requiring outstanding results‑oriented relationship and program management skills. This role oversees a portfolio of strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications. What You’ll Do You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV). You will develop and execute sophisticated account plans that include financing optimisations, executive relationship engagement, and marketing strategies, often against ambitious timelines. You will analyse partner performance and recommend programmes to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities. You will orchestrate cross‑functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results. Manage customer health to ensure overall customer satisfaction and business results. Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affim offering for our merchants. What We Look For Experience negotiating and closing large, complex commercial contracts for leading companies. Strong written and verbal communication skills, including the ability to give compelling presentations. Experience in leading cross‑functional projects with a high attention to detail. Ability to build productive internal and external relationships and influence towards outcomes; outstanding executive presence. Excellent analytical abilities to review merchant performance and report on the impact of specific programmes to internal and external stakeholders. Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce preferred. Comfortable using Salesforce and standard BI tools. Pay Information Pay Grade – KEquity Grade – 5Employees new to Affim typically come in at the start of the pay range. The role’s On Target Earnings (OTE) range includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidised medical coverage, dental and vision for you and your dependents). CAN On Target Earnings per year: $136,250 – $198,750 Benefits Health care coverage – Affim covers all premiums for all levels of coverage for you and your dependents. Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family‑forming expenses. Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge. ESPP – An employee stock purchase plan enabling you to buy shares of Affim at a discount. Work Location Affim is proud to be a remote‑first company. The majority of our roles are remote and you can work almost anywhere within the country of employment. Affimers in proximal roles have the flexibility to work remotely but will occasionally be required to work out of their assigned Affim office. A limited number of roles remain office‑based due to the nature of their job responsibilities. Equal Employment Opportunity We believe it’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los Angeles or San Francisco, Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affim will consider for employment qualified applicants with arrest and conviction records. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Additional Information Referrals increase your chances of interviewing at Affim by 2x. #J-18808-Ljbffr