Operations Manager

The Team At Porte, our commitment to real estate has been unwavering since 1968. For more than 57 years, we’ve learned that we’re not just building properties — we’re shaping communities and enriching lives. This passion shows up in everything we do: our developments, our charitable initiatives, and the dedication of every team member. When people find fulfillment in their work, incredible things happen. A career with Porte means joining a supportive, diverse team where growth is encouraged, contributions are valued, and fun is part of our culture. Alongside meaningful work, you’ll enjoy a variety of Porte Perks, including: Kickstart Mondays with coffee and weekend banter. Weekly fitness training sessions. Friday happy hour (rooftop edition, when the sun’s out). Ongoing training and learning opportunities throughout the year. A vibrant social committee that makes sure we celebrate together. Our commitment to community-building is woven into our culture. Through the Porte Cares initiative, every team member can make an impact — from holiday food bank fundraising, to participating in Cassie + Friends, to seeing their own charitable contributions doubled with Porte’s donation matching program. On top of this, every new home we build contributes $100 to the Breakfast Club of Canada, helping ensure no child goes to school hungry. By joining Porte, you’ll be part of a second-generation, family‑run company with a proud legacy and progressive leadership in real estate. With ambitious plans to expand our residential rental and commercial portfolios across BC and Calgary, we’re providing homes for hundreds of homeowners each year — and shaping communities along the way. At Porte, every role offers the chance to make a meaningful impact. Welcome to Porte — where growth, community, and success are more than values; they’re how we live and work. Learn more about us at porte.ca. Position Summary As an Operations Manager you are overseeing the day-to-day operations and maintenance of our Calgary portfolio, which includes both residential and commercial properties. This is a senior role within the Calgary team, reporting directly to the General Manager. In this position, you'll blend operational oversight with hands‑on management, ensuring the smooth running of our properties and delivering exceptional service to our tenants. You'll play a key role in building team culture, optimizing operational efficiency, and leading the charge on maintenance, safety, and vendor relationships. Key Responsibilities Leadership, Team Development & Vendor Management Lead, supervise, and support maintenance and property operations staff across multiple sites, ensuring a collaborative, service‑oriented team culture that aligns with Porte’s values. Mentor, coach, and develop team members to promote growth, accountability, and continuous improvement. Manage recruitment, onboarding, and training programs for new hires, ensuring the team remains skilled and knowledgeable. Source, negotiate, and maintain relationships with external service providers and contractors, ensuring third‑party services meet Porte’s quality and safety standards. Evaluate vendor performance regularly and renegotiate contracts to ensure cost‑effective and high‑quality service delivery. Maintenance Oversight & Safety Compliance Oversee all preventative and corrective maintenance activities for residential and commercial properties, ensuring timely resolutions for tenant service requests and emergency maintenance. Monitor, maintain, and troubleshoot building systems (HVAC, plumbing, electrical, life safety systems) to ensure optimal functioning and compliance with Alberta building codes and OHS standards. Lead regular property inspections, develop action plans for repairs, upgrades, and maintenance, and enforce safety procedures for both staff and contractors. Ensure strict compliance with residential tenancy laws, building codes, and safety standards, including conducting safety audits and maintaining documentation for inspections and compliance checks. Assist with the onboarding of new buildings, including inspections to determine readiness and operational set‑up, organizing trades, and developing building operating procedures. All grounds and exterior oversight. Overseeing and management of all TI projects. Oversee the execution of capital projects and larger renovations, ensuring projects are delivered on time, within scope, and aligned with budget and quality standards. Ensure the maintenance team effectively uses and optimizes Yardi for all maintenance requests, work order tracking, and reporting across both commercial and residential properties. Financial Oversight, Operational Management & Process Improvement Partner with the General Manager to develop and manage annual operating and maintenance budgets, ensuring alignment with strategic goals and cost‑efficiency. Track and report on maintenance expenses, project costs, and operational performance, providing regular KPI reports to the General Manager. Identify cost‑saving opportunities without compromising quality or service standards, contributing to long‑term profitability. Develop and implement SOPs and workflows for day‑to‑day property operations, ensuring operational efficiency and high‑quality service delivery. Standardize operational practices across all Calgary sites to improve consistency, streamline processes, and enhance tenant experience. Continuously analyze operations to identify inefficiencies and implement strategies for improvement. Strategic Planning & Process Improvement Contribute to long‑term strategic planning, particularly with respect to capital improvements, portfolio growth, and operational efficiency. Collaborate with the leadership team to develop strategies that support long‑term business goals and enhance service delivery. Qualifications Experience: 7+ years of progressive experience in property management or operations, with hands‑on experience overseeing maintenance activities. Skills & Knowledge: Strong understanding of Alberta building codes, residential tenancy laws, OHS standards, and property management software (Yardi preferred). Leadership: Proven experience in team leadership, including coaching, mentoring, and performance management. Operational Excellence: Demonstrated ability to develop and implement SOPs, improve efficiency, and manage multi‑site operations. Problem‑Solving: Strong ability to manage competing priorities, resolve issues quickly, and think strategically. Key Competencies Strong organizational and time management skills. Ability to think strategically while maintaining a hands‑on approach. Strong communication skills, both with internal teams and external stakeholders. Customer‑first mindset with a focus on delivering a high‑quality tenant experience. Financial acumen and the ability to manage and optimize budgets. Job benefits Salary Range $80,000 - $100,000 Referral bonus program. Company’s perks/discounts (i.e. Goodlife Gym membership, Perkopolis etc.). RRSP contribution. You will work within a dynamic, driven, high‑achieving, close‑knit, and fun‑loving team. #J-18808-Ljbffr