Bilingual Customer Success Representative

2 weeks ago

Ottawa, Canada Citron Hygiene Full time

Great companies start with great people
Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.
Role Profile
Reporting directly to the Head of Customer Success, the Customer Success Representative is critical as the first impression of Citron. This role includes helping to field customer calls, serve as a liaison between customers, service technicians, and sales representatives, and complete reviews and approvals of contracts. This role would assist customers in scheduling services and be the first point of contact to resolving concerns and work closely with Sales on their contracts review and approval. They must have excellent computer skills, good problem-solving ability, CRM (Sales Force) and superb communication and interpersonal skills. The position requires time on the phone, a good deal of patience and the ability to multi-task.
- _________________________________ ________
Key Responsibilities
Under the supervision of the Head of Customer Success, the duties and responsibilities of the Customer Success Representative include, but are not limited to, the following:

- Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders.
- Initiates required action for response to customer service requests.
- Process credit card information for online orders.
- Ensures and provides quality service to both internal and external customers.
- Responds professionally to all customer calls, providing exceptional resolution to customer issues and complaints, where required.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Performs assigned system maintenance to various electronic order or customer files.
- Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department.
- Assisting to manage the service queue in Salesforce.
- Review, audit and approve Sales contracts
- Other duties as assigned.

Departmental/Organisational Impact
**Internal**: Ongoing contact with personnel at all levels within Citron - especially but not limited to: - regional and strategic team members in sales, operations, finance and sales support functions, Team leaders, Sales leadership, Sales Operations team members.
**External**: Customer Contacts will include local decision makers, business owners and existing customer contacts.
- ___________________ __________
Knowledge and Experience
Essential
- Bilingual in both English and French
- Proficiency in Microsoft Office and suite of programs.
- 2 -5 years of experience in a call centre environment
- Must be willing to work flexible hours between 8 a.m. and 8 p.m. on weekdays;
- Able to work on a computer for long periods of time;
Desirable
- Experience in retail or hospitality considered an asset.
- Experience with Salesforce will be considered an asset.
- Knowledge of the washroom or consumable industry markets.
- Outbound calling - soft selling skills
- ____________________________________________
Skills Required
- Ability to successfully navigate with all departments with tact and diplomacy.
- Outgoing personality.
- Ability to multitask.
- Strong in customer relations; and
- Excellent telephone skills
- It is required to spend long hours concentrating, which will require attention to detail and high levels of accuracy;
- It is required to meet a number of deadlines that can cause stress.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitme

  • ▷ Urgent: Bilingual Business Development Representative

    4 weeks ago

    Ottawa, Canada Bilingual Source Full time

    Bilingual Business Development Representative – Thornhill Are you a dynamic sales professional who thrives in a bilingual environment? Do you have a passion for business development and growing client relationships? If so, this hunter role is perfect for you! About the Role: As a Bilingual Business Development Representative, you will be at the forefront...

  • Customer Service Representative, Bilingual

    4 weeks ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Customer Service Representative, Bilingual to join our Coughlin team in Ottawa. The Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. **The Customer Service Representative, Bilingual...

  • Customer Success Representative

    1 week ago

    Ottawa, Canada Bright Insights Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions, then you may be the person our firm is looking for! We are actively searching for a dedicated Customer Success Representative to add to our diverse team of professionals. Our Customer Success...

  • Customer Success Representative

    2 weeks ago

    Ottawa, Canada Fine Sight Solutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Bilingual Customer Service Representative

    3 weeks ago

    Ottawa, Canada Waste Connections Full time

    **Job Description**: Waste Connections of Canada is looking for a Bilingual Customer Service Representative to join the team in Ottawa District. The **Bilingual** **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections...

  • Bilingual Customer Service Representative

    4 weeks ago

    Ottawa, Canada WASTE CONNECTIONS OF CANADA Full time

    Waste Connections of Canada is looking for a **Bilingual Customer Service Representative** to join the team in Ottawa District. The Bilingual Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so...

  • Bilingual Customer Service Representative

    3 weeks ago

    Ottawa, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a Bilingual Customer Service Representative to join the team in Ottawa District. The **Bilingual** **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business,...

  • Bilingual Customer Representative

    4 weeks ago

    Ottawa, Canada American Expediting Full time

    **Bilingual Customer Representative** **Onsite - Ottawa** **SUMMARY**: The Customer Service Representative (CSR) is tasked with greeting the customer and securing the information necessary to design the appropriate solution to their request. Most often this is to place a request for a new transportation service, other times it is to update the customer on...

  • Bilingual Customer Service Representative

    3 weeks ago

    Ottawa, Canada Surgenor Ottawa Full time

    **Looking for a change?** **Somewhere where you can lay roots and start a rewarding career where you control your level of income?** **Look no further!** In business for over 50 years, the **Surgenor Automotive Group **is a family-owned company that continually strives to provide the best possible customer service which is only made possible with our...

  • Bilingual Customer Success Specialist

    4 weeks ago

    Ottawa, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...

  • Bilingual Customer Service Representative

    3 weeks ago

    Ottawa, Canada Surgenor Ottawa Full time

    **Looking for a change?** **Somewhere where you can lay roots and start a rewarding career where you control your level of income?** **Look no further!** In business for over 50 years, the **Surgenor Automotive Group **is a family-owned company that continually strives to provide the best possible customer service which is only made possible with our...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Canada The Canadian Resident Matching Services Full time

    The opportunity: The Canadian Resident Matching Service (CaRMS) is seeking a bilingual, client-centric, talented individual with a passion for promoting positive relations with our clients and stakeholder groups. Reporting to the Manager of Client Services, the Bilingual Client Service Representative is a member of the client services team and is responsible...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Canada ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Manager - Ottawa - hybrid (1 day a week in the office) - $80,000-100,000 CAD per year. The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible..Sub-50 employees with plans to rapidly scale the business.Enviable client base...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Canada ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Manager - Ottawa - hybrid (1 day a week in the office) - $80,000-100,000 CAD per year. The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Canada ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Manager - Ottawa - hybrid (1 day a week in the office) - $80,000-100,000 CAD per year.The Company:An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Canada ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Manager - Ottawa - hybrid (1 day a week in the office) - $80,000-100,000 CAD per year.The Company:An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Canada ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Manager - Ottawa - hybrid (1 day a week in the office) - $80,000-100,000 CAD per year. The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible..Sub-50 employees with plans to rapidly scale the business.Enviable client base...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Canada ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Manager - Ottawa - hybrid (1 day a week in the office) - $80,000-100,000 CAD per year. The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client...

  • Bilingual Customer Service Representative

    2 weeks ago

    Ottawa, Canada Altis Recruitment Full time

    Join our client's dynamic team within the automotive industry as aBilingual Customer Agent.The Bilingual Customer Service Agent serves as the primary point of contact for clients, addressing inquiries related to delinquent accounts. This role involves managing incoming and outgoing calls, providing tailored solutions, and maintaining consistent follow-ups to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Ottawa, Canada Altis Recruitment Full time

    Join our client's dynamic team within the automotive industry as aBilingual Customer Agent.The Bilingual Customer Service Agent serves as the primary point of contact for clients, addressing inquiries related to delinquent accounts. This role involves managing incoming and outgoing calls, providing tailored solutions, and maintaining consistent follow-ups to...