Receptionist

3 weeks ago

Montreal, Canada Groom Associes Full time
To apply: Please send your resume to Pamela at Pamela.Kumaravelu@groomassocies.com

Open since 1978, our client is a watch and jewelry store located in the heart of downtown Montreal. They carry over 30 high-end brands, create jewelry and engagement rings and offer servicing & repair for both watches and jewelry. They are dedicated to offering the best customer service possible.

Their premises has been completely renovated and a larger expansion is ongoing, offering a beautiful new work environment. They are a family-run business with a close-knit team, seeking a poised and professional Receptionist to join them.

Position summary:
As the first point of contact for our prestigious clientele, you will play a crucial role in creating a lasting impression and ensuring a seamless experience for all who enter our boutique. If you have a passion for luxury and a commitment to delivering exceptional customer service, we invite you to join our team.

Key Responsibilities:
1. Welcome and Greet Clients:
  • Extend a warm and hospitable welcome to all clients as they enter the boutique.
  • Ensure clients are promptly attended to and made to feel valued.
2. Answer Inquiries:
  • Field and transfer phone calls to correct sales associate or department. When required, take detailed note of any messages, and distribute them in a timely manner.
  • Provide accurate and detailed information about the boutique's offerings to callers.
4. Maintain Boutique Appearance:
  • Ensure the boutique's reception area is immaculate, well-lit, and aesthetically pleasing.
  • Oversee floral arrangements and decorations to enhance the boutique's ambiance.
5. Client Assistance:
  • Ensure every client is attended to by a sales associate.
  • Assist any waiting clients by offering them a seat and a beverage or by guiding them to the area/brand requested.
6. Administrative Duties:
  • Handle administrative tasks such as data entry, filing, and managing incoming and outgoing mail.
  • Assist in inventory management and merchandising as needed.
7. Coordinate with Boutique Staff:
  • Collaborate with sales and service associates to ensure a smooth client experience.
  • Communicate client preferences and special requests to the relevant staff members.
  • Co-ordinate with sales associates on appointment management and scheduling.
8. Maintain Client Privacy:
  • Uphold strict confidentiality and discretion regarding client information and transactions.
  • Adhere to all privacy and security protocols.
Qualifications:
  • High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus.
  • Fluent in English and French
  • Previous experience in a luxury retail or boutique setting is preferred.
  • Exceptional interpersonal and communication skills with a polished and professional demeanor.
  • Strong organizational skills with an attention to detail.
  • Proficiency in using computer systems, including point-of-sale software and scheduling applications.
  • Ability to remain calm under pressure and handle challenging client situations with tact and diplomacy.
Job Type:
  • Full-time
  • Tuesday to Saturday.
Benefits:
  • Dental care
  • Extended health care
  • RRSP match
  • Vision care
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MONTRÉAL, TORONTO, VANCOUVER, OTTAWA

HEAD OFFICE

360, St. Jacques, Suite G-100
Montreal (Québec) H2Y 1P6

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