UX Strategy

2 weeks ago

Old Toronto, Canada Aquent Full time
p>*We are looking for authorized, local T4 candidates who can commute twice per week to our client’s Greater Toronto area, ON office.

Our large client seeks a UX Strategy and Design Manager to influence and inspire their design team. In this Consultant role, you will ensure customer centricity when designing best-in-class digital experiences that add value to customers across digital products.

The UX Strategy & Design Manager will lead the ideation and development of design strategies for Web and Mobile Apps to facilitate information discovery, customer onboarding and servicing for financial products and services.

Assign work to other members of the work team/departmentProvide coaching and mentoring to other members of the work team/departmentSupervise the day-to-day work of employees within the same work team/departmentConduct performance assessments for all direct reports; deliver feedback and assessment resultsResponsible for salary change recommendations during the annual merit cycleLeadership Accountabilities
  • Deliver on customer centricity through coordination of research into design processes to ensure teams are validating and iterating based on customer and industry insights.
  • Manage, coach and grow UX Designers within the practice delivering on web and mobile applications.
  • Research and recommend UX Strategy and Design best practices and principles for designers to follow.
  • Represent the UX team, share updates, and gain support from senior leadership and partnering departments within the company (product, development, quality assurance, etc.).
  • Work with Product Managers, Accessibility Leads and Engineering leads to contribute to product planning and feature definition, leveraging qualitative and quantitative data to help drive informed decision-making.
  • Help the team balance tactical and strategic priorities, ensuring that UX design, prototyping, user feedback, and performance data are consistently used to maximum impact in the development process.
  • Ensure UX designers are delivering accessible, compliant, user experiences for all required standards.
  • Manage and evolve workflows and resources to deliver high-quality creative assets on time to support the achievement of business objectives.
  • Build relationships and evolve with the broader organization design community
What You Will BringEXPERIENCE
  • 10+ years experience creating exceptional digital experiences at a digital agency or financial services company in a UX Design leadership role or similar. li>
  • 3+ years experience managing a UX design team
  • Experience collaborating with UX & UI Designers, Researchers and Copywriters in building best-in-class digital experiences.
  • Must be self-motivated and driven to deliver quality, focus and vision in a timely manner as they craft their team and deliver on customer centricity.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium .

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