Virtual Banking Support Associate

4 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Mashreq Bank Full time

Job SummaryThe Elite Job is seeking a customer-focused and tech-savvy Virtual Banking Support Associate to join our dynamic remote team supporting a leading Canadian bank. As a key point of contact, you will assist customers with a variety of banking inquiries, providing world-class service from the comfort of your home. This role is ideal for individuals with a passion for customer service, problem-solving, and the evolving world of digital banking.Key ResponsibilitiesServe as the first point of contact for banking clients via phone, chat, or emailProvide support for account inquiries, transaction issues, online banking assistance, and general financial service questionsTroubleshoot technical or transactional problems and escalate as necessaryEnsure customer satisfaction by delivering prompt, accurate, and courteous serviceMaintain accurate records of customer interactions and transactions using CRM toolsComply with bank policies, privacy regulations, and compliance standardsProvide feedback on recurring customer issues and suggest improvements to service proceduresRequired Skills and QualificationsHigh school diploma or equivalent (post-secondary education is a strong asset)Excellent communication skills in English (French is an added advantage)Proficiency in using digital platforms, browsers, and common office softwareAbility to work independently and manage time effectively in a remote settingStrong customer service orientation with empathy and patienceComfortable navigating multiple screens and systems simultaneouslyExperienceMinimum of 1 year in a customer service or contact center environmentPrevious experience in banking, finance, or a regulated industry is highly desirableRemote work experience is considered a plusWorking HoursFull-time position (up to 40 hours/week)Flexibility to work shifts including evenings, weekends, and holidaysSchedules provided in advance with opportunities for overtime during peak periodsKnowledge, Skills, and AbilitiesKnowledge of basic banking services and financial terminologyAbility to maintain confidentiality and handle sensitive information appropriatelyAnalytical thinking and problem-solving skillsHigh attention to detail and organizational capabilitiesAdaptable to change in fast-paced, customer-focused environmentsBenefitsCompetitive hourly wage with performance-based incentivesRemote work flexibility and work-life balancePaid training and ongoing professional developmentHealth, dental, and vision benefits (after probation period)Employee recognition programs and career advancement opportunitiesEquipment and technical support providedWhy Join UsAt The Elite Job, we believe that people are our greatest asset. We are committed to fostering a supportive, inclusive, and growth-oriented culture where your contributions truly matter. You will work with a passionate team, have access to ongoing learning opportunities, and play a vital role in reshaping how Canadians experience virtual banking. If you are ready to thrive in a remote work environment and help customers with their financial needs, this role is for you.How to ApplyReady to take the next step?Click Apply Now to submit your resume and a brief cover letter outlining your customer service experience and availability. Qualified applicants will be contacted for a virtual interview.Join The Elite Job and help deliver outstanding virtual banking experiences across Canada #J-18808-Ljbffr

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