Member Support Associate
2 weeks ago
As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passionAt CCG, we are committed to delivering an exceptional Associate experience. We offer:Work-life harmony with access to an award-winning holistic wellness programContinuous learning through our robust corporate curriculum and education reimbursement programIncredible rewards, travel incentives, and product and service discountsPay-for-performance and best-in-class recognition programsCompetitive benefits that include a defined contribution plan, personal spending account, and so much moreJoin our growing team where everyone belongsWhat you will do:We are offering the position as a work from home Member Support Associate. Working in a call center environment, the Membership Support Associate is multi skilled and responsible for receiving inbound telephone inquiries and concerns from our Members and resolving various issues. This role involves navigating through numerous systems to facilitate the resolution of Member requests. All Support Associates are expected to provide exceptional customer service while meeting and exceeding all internal quality standards and KPI’s.You will need hard-wired, high-speed internet connection to work from home and a dedicated distraction free workspace or office. We provide the required technical equipment.Shifts range from Monday to Saturday 8-8 and Sunday from 9-6. Scheduling is based on seniority, with a shift bid system that includes scheduling associates to work one in every 3 weekends.This position begins with paid training. Day one is a virtual scheduled session to ensure your equipment is set up and working. Day two is a full day of training onsite in person orientation class at our CAA/CCG head office. (If you are located in SCO this location is 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is 870 Empress St. Winnipeg). Day three of training starts a six-week schedule of virtual class room training from 9-5 EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.Who you are:Completion of post-secondary educationMinimum 2 years of customer service experienceStrong problem-solving skillsDemonstrate ability to multitask in a fast-paced environmentGenuine empathetic communication styleAbility to adjust working shift with 24 hours noticeAbility to adapt to a changing work environmentOur CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr
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Associate Human Resources Support
4 weeks ago
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Associate Computer Application Support
2 weeks ago
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Associate Linux Support Engineer
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Associate Computer Application Support
2 weeks ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bell Canada Full timeAt Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for...
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Associate Computer Application Support
2 weeks ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada EPIC Information Solutions Inc. Full timeReq Id: 426781 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the...
