Qualitative Usability Researcher

2 weeks ago

Vancouver, Canada Aquent Full time
The main function of the UX Researcher is to conduct qualitative research on customers’ needs, preferences, and behaviors related to a product or service. A typical UX researcher is responsible for conducting benchmarking studies, in-depth interviews, and usability testing, documenting the output, and analyzing the data to generate insights and recommendations.

Responsibilities:

Plan and conduct in-depth interviews, benchmarking studies, and usability tests with customers to understand their workflows, pain points, goals, and motivations.

Document the output of the interviews in well-organized and detailed notes.

Analyze the qualitative data to identify patterns, themes, and opportunities for improvement.

Create presentations and reports to communicate the findings and recommendations to engineers, designers, product managers, and other stakeholders.

Collaborate with cross-functional teams to ensure that the research insights are incorporated into the product development process.

Experience:

Verbal and written communication skills, interpersonal skills, and customer empathy.

Strong ability to work independently and manage one’s time.

Expertise in qualitative research methods, such as interviewing, benchmarking studies, usability testing (moderated and unmoderated).

Microsoft Office Suite (Powerpoint, Word, Excel etc)

Statistical Analysis Software (R, SPSS or equivalent)

Proficiency in qualitative data analysis.

Experience in creating compelling presentations and reports using tools such as PowerPoint.

Bachelor’s degree in Human-Computer Interaction, Psychology, or equivalent training required.

5-7 years of experience working as a UX Researcher on consumer products required.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through

Aquent Gymnasium

.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#APP

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