Travel Specialist/Asian Market Trip Development Coordinator

2 months ago


Yellowknife, Canada Arctic Tours Canada Full time

Our diverse team shares a passion for adventure, a love for nature photography, and a desire to host people from all walks of life in the world. We guide people from all over the world from daytime adventure activities to spectacular northern lights watching at night. We thank our dedicated staff that have made Yellowknife aurora holiday memorable for many guests. We are always on the lookout for explorers who want to join us to make aurora holiday with Arctic Tours Canada a memorable experience.


Travel Specialist/Asian Market Trip Development Coordinator

Full Job Description

Job Summary:

Arctic Tours Canada creates, develops, and executes memorable holiday experiences that support the Arctic Tours Canada brand with high guest expectations from all over the world. As a Trip Development Coordinator, you will work with the Marketing Director in all aspects of new development and redevelopment of all trips and guest experiences designed to attract Asian market travel partners. Maintain standards and specifications for all new products as work is done to build out detailed itineraries. You will ensure that Trip Development is completed per all sales launch deadlines, and you will oversee all aspects of such with the support of the Sales Manager. You will grow and develop team members while nurturing a diverse and inclusive environment and culture.

We ask that you are available for frequent domestic and international travel marketing Arctic Tours Canada products at assigned tradeshows and business meetings.

Responsibilities:

  1. Collect and organize findings for destination and market research.
  2. Prepare Request for Proposal (RFP) documents for new projects and lead the analysis of the proposals.
  3. Read and negotiate contracts and help prepare, red-line, edit, and proof documents.
  4. Vet potential partners and establish new travel partner relationships.
  5. Collaboratively create trip storylines/theming and itinerary design.
  6. Site-inspection trip creation, planning, and participation/execution.
  7. Manage multiple booking systems in Chinese, Japanese, Korean, and English characters.
  8. Conduct compelling and engaging presentations and training sessions to several teams to share new product(s).
  9. Partner with the Experiences Operations team on new itineraries to ensure all aspects of the itinerary flow seamlessly from development to operations.
  10. Manage social media platforms (Facebook, Line, Wechat, Kakao, Instagram, and Twitter) in both English and Chinese.
  11. Create marketing materials for tradeshows and brochure flyers for handouts in Chinese and English.
  12. Respond to booking request emails in both English and Chinese.
  13. Take in activities booking requests over the phone.

Basic Qualifications:

  1. Project management experience.
  2. Experience partnering internally and externally, domestically, and internationally.
  3. Negotiation experience.
  4. Guided tourism industry knowledge.
  5. Personal or professional travel experience.
  6. Simultaneously oversee multiple projects; meet deadlines and deliverables on time.

Preferred Qualifications:

  1. Multiple language skills including Japanese, Korean, Chinese, and English.
  2. 3+ years of travel product development experience.
  3. Experience using Photoshop, Lightroom, Adobe, graphics design, and video editing software.
  4. 2 or more years of leadership or mentoring experience.
  5. Experience working with individuals and teams in remote locations.
  6. Experience working with activities team with multiple backgrounds and experience.
  7. Experience in domestic and Asian travel markets.
  8. Experience using REZDY booking system and Experiences booking platforms.

Required Education:

Bachelor’s degree.

Compensation | Full Time:

$17/hr plus gratuities.

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