Customer Care Representative

Join to apply for the Customer Care Representative role at The Ontario SPCA and Humane Society. Pay Range CA$20.00/hr - CA$20.00/hr Who We Are The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services. Values Compassion Transparency Accountability Why You Should Join Our Team? Be part of an energetic team environment with others who share your passion for animal wellbeing Employee Family Assistance Program 3 weeks of vacation to start Free onsite parking Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too Opportunities for professional development Your Community Impact By joining the Ontario SPCA, you will have a great impact on both the animals and communities we serve. As a Customer Care Representative (CCR) you become an expert of the best ways to ensure individuals have the knowledge they require in regard to their specific situation and their companion or future companion. You can be assured you will leave your shift having a sense of fulfilment at the end of each day. Making a difference in the lives of so many people, you will provide them with care and comfort and compassion knowing you helped a family make the best decision regarding a beloved pet. By joining our team as a Customer Care Representative, you are joining a team you can count on shares the same goals, passion, and love for animals that you do Position We are seeking a Customer Care Representative to provide superb customer service to the public, including donors and volunteers, and ensure compliance with the Centre’s policies and procedures. This role handles the day‑to‑day customer care interactions for the centre including telephone reception, emails, social media, volunteer coordination and more. As an adoption services expert for the centre this role also ensures a seamless adoption experience for our clients and animals each and every time. Typical Day Greeting visitors and seeking client information to support/understand customer needs Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program Ensuring adoptive family is adequately informed of the needs of the animal, including follow‑up care behavioural queries and/or rehabilitation requirements. Supporting the foster program by providing supplies and setting up appointments with foster parents. Participating in animal care duties including general cleaning, enrichment and behavioural care Performing general clerical duties and record keeping Providing instruction, coaching and mentoring to volunteers and foster parents Processing service/adoption payments Setting Up For Success Team player Previous clerical experience 1‑3 years of Customer service experience in a fast‑paced environment Ability lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog) High School Diploma (or equivalent) required Certificate or College Diploma in Animal Care or working towards, preferred Open availability including weekdays, weekends and holidays Application Instructions Click Apply Now and upload your resume and cover letter. We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only those selected for an interview will be contacted. DEIB Statement The Ontario SPCA and Humane Society embodies a culture that embraces diversity, equity, inclusion, and belonging (“DEIB”) and welcomes applications from individuals of diverse backgrounds. Our DEIB practices foster a fair and consistent environment, enabling everyone to feel welcomed, supported and valued in the workplace. Accommodation Statement The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888‑668‑7722. Referrals increase your chances of interviewing at The Ontario SPCA and Humane Society by 2×. #J-18808-Ljbffr