Customer Care Representative

**Who We Are**

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

**Opportunity**

**Status**: Part-time, Permanent

**Location**: York Region Animal Centre, York ON

**A Typical Day**
- Greeting visitors and seeking client information to support/understand customer needs
- Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions
- Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program
- Ensuring adoptive family is adequately informed of the needs of the animal, including follow-up care behavioural queries and/or rehabilitation requirements.
- Supporting the foster program by providing supplies and setting up appointments with foster parents.
- Participating in animal care duties including general cleaning, enrichment and behavioural care
- Performing general clerical duties and record keeping
- Providing instruction, coaching and mentoring to volunteers and foster parents
- Processing service/adoption payments

**Why You Should Join Our Team?**
- Be part of an energetic team environment with others who share your passion for animal wellbeing
- Employee Family Assistance Program
- Predictable day time hours
- Generous discount on pet supplies
- Discount on virtual pet care services
- Discounted pet supplies and pet food
- Discounted Ontario SPCA Paws & Give merchandise
- Onsite parking

**Do You Have What it Takes?**
- Excellent communication skills
- Team player
- Animal care experience
- Previous clerical experience
- 1-3 years of Customer service experience in a fast-paced environment
- Ability to lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog)
- High School Diploma (or equivalent) required
- Certificate or College Diploma in Animal Care or working towards, preferred
- Open availability including weekdays, weekends and holidays

**We Can’t Wait to Meet You**

Please forward your resume and cover letter to:
Katrin Schoenmeir

York Region Animal Centre Manager

Ontario SPCA and Humane Society

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only those selected for an interview will be contacted.

The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.

**Job Types**: Part-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount

Ability to commute/relocate:

- Stouffville, ON L4A 2W3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This position requires the ability to lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog). Is this something you're comfortable with?
- This position requires open availability including weekdays, weekends. Would this work with your schedule?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)
- Animal care: 1 year (preferred)
- Clerical: 1 year (required)

Work Location: In person