Customer Service

4 weeks ago

Montreal, Canada Fed Supply Full time

I'm Frédérique Tahon, Recruitment Director at Fed Supply, specializing in logistics, supply chain, transport and customer service positions. I'm currently looking for a Customer Service & Order Management Representative for a well-established food industry company that has built its reputation on product quality, reliability, and a genuine family-oriented culture. Je suis Frédérique Tahon, Directrice en recrutement chez Fed Supply, spécialiste des postes en logistique, approvisionnement, transport et service client. Je recherche aujourd'hui un·e Agent·e service client et prise de commande pour une entreprise québécoise familiale du secteur agroalimentaire, solidement établie depuis plus de 20 ans et reconnue pour la qualité de ses produits et son approche humaine. Reporting directly to senior management, you'll join a small, dedicated team focused on customer satisfaction. Your main goal: manage recurring customer orders and ensure smooth, efficient and personalized service.Key responsibilities:Process and follow up on regular client orders, ensuring a positive customer experience.Coordinate with accounting and management for invoicing and order adjustments.Use Pepper (order and inventory management software) integrated with Sage50.Build and maintain strong, long-term relationships with loyal clients.Contribute to process improvements and digital optimization initiatives. Proven experience in customer service or order management, ideally within the food or distribution industry.Strong skills in Excel and comfort using business systems and ERPs.Highly organized, independent, and solution-oriented mindset.Strong communication and interpersonal skills.Team player, comfortable working in a fast-paced environment.Working ConditionsPermanent position, 37 hours per week.Flexible schedule: a few hours on Sundays (remote).Partial remote work available after training and onboarding.Salary range: $75,000 - $80,000, depending on experience.Supportive work environment built on trust and collaboration.Final noteIf you thrive on customer relationships and want to join a human-scale company in the food industry, this role offers the perfect mix of autonomy, teamwork, and impact.

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