Analyste - bureau de projets

1 week ago


Mississauga, Canada Greenfield Global Inc. Full time
b>Titre du poste: Analyste du service d'assistance informatique
Département: Technologie de l'information
Sous la responsabilité de: Responsable du service d'assistance informatique
Emplacement: Mississauga, Ontario.

Greenfield est à la recherche d'un Analyste du service d'assistance informatique pour rejoindre notre équipe en pleine croissance.


Aperçu du poste:

Au sein d'une équipe de soutien mondiale, l'analyste du service d'assistance informatique est chargé de fournir un soutien technique à tous les employés et d'offrir une expérience exceptionnelle en matière de service à la clientèle. p>

  • Excellentes aptitudes à la communication écrite et verbale
  • Solide expérience en matière de soutien et d'application des clients et des serveurs Windows
  • Excellentes capacités d'analyse et de résolution de problèmes.
  • Formation post-secondaire dans une discipline informatique avec 2 ans d'expérience dans un rôle de support informatique.
Votre expérience devrait inclure :
  • Expérience de travail avec Windows 10/11, Active Directory, Windows Server 2019, et Office 365 Application Suite.
  • Logiciel de suivi des tickets de Help Desk/Service Desk.
  • Configuration et déploiement d'applications.
  • Expérience en matière de surveillance et d'analyse comparative.
Points bonus si vous possédez l'un de ces éléments :
  • Ce poste nécessitera des déplacements occasionnels aux États-Unis et au Canada pour fournir une assistance sur site.
  • Capacité à fournir un support sur appel après les heures de travail.
  • Une expérience des applications d'entreprise telles que D365 FO ou SAP est un atout.
Responsabilités du poste :
  • Fournir une assistance technique et un service à la clientèle au personnel local et distant.
  • Solide expérience et soutien en matière de Windows, d'applications et de matériel.
  • Assurer le support de la suite Microsoft Office, des systèmes d'exploitation Windows 10/11, de l'Active Directory, des stratégies de groupe, des files d'attente d'imprimantes, des fichiers partagés et des imprimantes partagées.
  • Créer et maintenir des politiques et des procédures informatiques.
  • Déploiement d'ordinateurs de bureau, d'ordinateurs portables et d'autres équipements techniques.
  • Collecter et documenter les informations relatives à l'inventaire et au suivi des actifs.
  • Contribuer au développement de la base de connaissances des solutions clients.
  • Participer à des projets départementaux et collaborer avec divers groupes informatiques.
  • Consacrer du temps au développement personnel et à la formation.
  • Recherche et développement de nouveaux produits et services pour améliorer le portefeuille informatique.
Rémunération totale et soins :
  • Salaire de base dépendant de l’expérience et du rendement démontré
  • Possibilités de formation formelles et informelles
  • Avantages complets pour la santé et les soins dentaires
  • Protection du revenu : couverture d’invalidité de courte et de longue durée, assurance-vie, congés de maladie personnels payés
  • Temps de vacances dépassant les normes de l’industrie
  • Programme d’épargne-retraite financé par l’entreprise avec possibilités de cotisation individuelle
  • Un travail significatif et stimulant
  • Culture intentionnelle organisée axée sur la croissance et le développement, l’engagement et la communication

Valeurs fondamentales :

  • Honnêteté
  • Intégrité
  • Respect
  • Engagement
  • Ouverture au changement

Principes fondamentaux :

  • Innovation : Nous saisissons constamment les opportunités de développer de nouveaux produits, processus et méthodes pour répondre aux exigences diverses et exigeantes de nos clients.
  • Discipline : Dans chaque usine, et pour chaque client, pour chaque expédition, nous accordons la priorité à la qualité.


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