Analyste - bureau de projets
1 week ago
Département: Technologie de l'information
Sous la responsabilité de: Responsable du service d'assistance informatique
Emplacement: Mississauga, Ontario.
Greenfield est à la recherche d'un Analyste du service d'assistance informatique pour rejoindre notre équipe en pleine croissance.
Aperçu du poste:
Au sein d'une équipe de soutien mondiale, l'analyste du service d'assistance informatique est chargé de fournir un soutien technique à tous les employés et d'offrir une expérience exceptionnelle en matière de service à la clientèle. p>
- Excellentes aptitudes à la communication écrite et verbale
- Solide expérience en matière de soutien et d'application des clients et des serveurs Windows
- Excellentes capacités d'analyse et de résolution de problèmes.
- Formation post-secondaire dans une discipline informatique avec 2 ans d'expérience dans un rôle de support informatique.
- Expérience de travail avec Windows 10/11, Active Directory, Windows Server 2019, et Office 365 Application Suite.
- Logiciel de suivi des tickets de Help Desk/Service Desk.
- Configuration et déploiement d'applications.
- Expérience en matière de surveillance et d'analyse comparative.
- Ce poste nécessitera des déplacements occasionnels aux États-Unis et au Canada pour fournir une assistance sur site.
- Capacité à fournir un support sur appel après les heures de travail.
- Une expérience des applications d'entreprise telles que D365 FO ou SAP est un atout.
- Fournir une assistance technique et un service à la clientèle au personnel local et distant.
- Solide expérience et soutien en matière de Windows, d'applications et de matériel.
- Assurer le support de la suite Microsoft Office, des systèmes d'exploitation Windows 10/11, de l'Active Directory, des stratégies de groupe, des files d'attente d'imprimantes, des fichiers partagés et des imprimantes partagées.
- Créer et maintenir des politiques et des procédures informatiques.
- Déploiement d'ordinateurs de bureau, d'ordinateurs portables et d'autres équipements techniques.
- Collecter et documenter les informations relatives à l'inventaire et au suivi des actifs.
- Contribuer au développement de la base de connaissances des solutions clients.
- Participer à des projets départementaux et collaborer avec divers groupes informatiques.
- Consacrer du temps au développement personnel et à la formation.
- Recherche et développement de nouveaux produits et services pour améliorer le portefeuille informatique.
- Salaire de base dépendant de l’expérience et du rendement démontré
- Possibilités de formation formelles et informelles
- Avantages complets pour la santé et les soins dentaires
- Protection du revenu : couverture d’invalidité de courte et de longue durée, assurance-vie, congés de maladie personnels payés
- Temps de vacances dépassant les normes de l’industrie
- Programme d’épargne-retraite financé par l’entreprise avec possibilités de cotisation individuelle
- Un travail significatif et stimulant
- Culture intentionnelle organisée axée sur la croissance et le développement, l’engagement et la communication
Valeurs fondamentales :
- Honnêteté
- Intégrité
- Respect
- Engagement
- Ouverture au changement
Principes fondamentaux :
- Innovation : Nous saisissons constamment les opportunités de développer de nouveaux produits, processus et méthodes pour répondre aux exigences diverses et exigeantes de nos clients.
- Discipline : Dans chaque usine, et pour chaque client, pour chaque expédition, nous accordons la priorité à la qualité.
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