Implementation Specialist, Time

4 weeks ago


Dartmouth, Nova Scotia, Canada ADP Full time

Implementation Specialist, Time

  • Growth opportunities in an agile environment.
  • Be yourself in a culture that values equity and inclusion.

This may be the role for you.

As an Implementation Specialist, Time, you'll be part of ADP's dynamic Implementation team. You'll deliver enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts.

You'll implement new business, manage platform conversions, and reconfigure existing accounts. Your goal is to ensure client satisfaction and maintain productivity while handling complex client requirements.

Your solid project management skills will shine as you navigate high-impact accounts.

Responsibilities:

What you can expect on a typical day:

  • Ensure Quality Implementation: Implement ADP's WFN implementation methodology with quality.
  • Assess and Configure Needs: Analyze, configure, and understand client TLM requirements to set up their WFN environment.
  • Train, Test, and Validate: Train, test, and validate with clients before first go-live.
  • Manage Client Accounts: Oversee various accounts from initiation to completion.
  • Handle Risks and Escalations: Manage project risks and escalations to resolution.
  • Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
  • Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
  • Achieve Customer Satisfaction: Strive for positive customer satisfaction outcomes.
  • Collaborate for Success: Work collaboratively with customers and team members.

To succeed in this role:

  • 2+ years of experience in time and attendance or a related field.
  • Effective communication skills in English and French.
  • Proven experience working directly with clients.
  • Exceptional client management and strong interpersonal abilities.
  • Ability to work independently, resourceful, and a strong team player.
  • Proficiency in Excel.

PREFERRED QUALIFICATIONS:

  • Skilled in organizing meetings, multitasking, and problem-solving.
  • Meticulous attention to detail with strong follow-through.
  • Excellent organizational, time management, and prioritization skills.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Foster your mental health and well-being.
  • Join a company committed to giving back and making a positive impact.
  • Ongoing training and development opportunities.
  • Innovate and problem-solve with people you like.
  • Balance work and personal time.
  • Go Global with exciting networking opportunities.
  • Belong by joining Business Resource Groups.


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