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Customer Success Specialist

1 month ago

Dartmouth, Nova Scotia, Canada Retreat Guru Full time
Customer Success Specialist

Are you a Customer Success Specialist wanting to join our team where your skills can be used to help people discover their own wisdom, to realize a more compassionate world?

We build operational software for retreat centers and leaders and we help people find their next best transformational retreat. We are fiercely dedicated to being in service. We are seeking a full time detail-oriented customer success specialist to join our customer success team. You will work closely with our customer success and product teams to learn our software and eventually you'll be on the front line with our customers.

Retreat Guru offers a family-friendly work environment with flexible working hours and remote work options. If you have a passion for helping others and finding creative ways to solve problems, we welcome you to apply. The salary ranges from $50,000-$60,000 per year, depending on experience.

The Role in a nutshell:

As our customer success specialist, we'll look to you to receive stellar personal reviews from customers, answer their support tickets and to skillfully onboard new users into our software. You'll work closely with our customer success team to refine and build upon current documentation, onboarding and customer happiness processes to ensure retreat centers and retreat goers, thrive. Your role ensures that we can reduce per-customer support effort through initial onboarding and creative means - videos, in-app help/documentation, features, etc. This results in loyal customers and enables us to achieve churn reversals (from almost churned to loyal customer).

You need to:

  • See the innate goodness in people
  • Be curious and eager—you love both learning and teaching others
  • Be a people person with clear, kind, and firm communication skills
  • Be a creative problem solver
  • Be incredibly organized and capable of prioritizing conflicting demands and tasks
  • Be self-motivated with a great attitude
  • Be comfortable with vulnerability and trust yourself
  • Be available 5 days a week
  • Be collaborative, a team player

Nice to have:

  • Experience in customer support and/or onboarding
  • Basic HTML / CSS a plus - bonus points if you have software development skills
  • Double bonus if you are a junior developer
  • Speed typing (at least 70 wpm)
  • Technical and creative writing
  • Ability to multitask

What you'll do:

  • Respond to customer's technical support tickets that come in through HubSpot
  • Onboard new customers into our software via Zoom
  • Build authentic relationships with the wellness centers we support and our marketplace participants
  • Work with sales, onboarding and the support team to grow awesome customer relationships
  • Create efficiencies for our customers with new help articles, videos, internal documentation, etc.
  • Be a refuge of tranquility, knowledge and competence for the retreat centers we work with

If you are passionate about being in service, we would love to hear from you. Apply now and become a valuable part of our team

If your experience is similar to what we're looking for, please apply. We have found that passion goes a long way and that skills can be learned. Our company has evolved greatly by leveraging the wisdom of the group, particularly in problem-solving and creative thinking. The more diverse our group is, the better equipped we are to serve the needs of our users. Therefore, we encourage you to apply if you think this might be a good fit for you.

As we are a Canadian company, please know that Canadian applicants will be prioritized.

How to apply:

Email Michelle at with your resume and optional cover letter explaining:

  • Why you are interested in working with us
  • What pay range and benefits you are looking for
  • In a few sentences, how would you describe slack or a tool you use, assuming we are new to the tool
  • If you could attend any retreat, what would it be and why?

Please know that given the number of applications we receive, we can't respond to everyone.

Applications close at 5pm PST February 24th, 2025.

Please know that given the number of applications we receive, we can't respond to everyone.

About Retreat Guru:

We believe human beings are innately wise, strong and kind. We also believe that mindfulness and meditation enable human beings to reach their full potential. Going on authentic retreat is a beautiful way to reconnect to our basic sanity and health. Our aspiration at Retreat Guru is to inspire people to experience authentic retreats and reconnect with their innate wisdom, strength, and kindness.

More information about our company is here: