Development Services Project Supervisor

2 weeks ago

Mississauga, Canada Aecon Concessions Full time
TelecommunicationsPosition Title: Field Service Supervisor

Come Build Your Career at Aecon

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

  • Safety Always.

    At Aecon we:

    • Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
    • Believe in helping you build your career through our Aecon University and Leadership Programs.
    • Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
    • Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

    Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community

    What is the Opportunity:

    Faster. b> This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada’s #1 utility construction provider and we’re looking for a Field Supervisor to help us get there

    Reporting to the Operations Manager, the Field Supervisor will be responsible for the management of a team of Field Technicians and monitoring telecommunication installation activities. The Field Supervisor will train new team members and existing Field Technicians on updates to processes and procedures in their region. p>

    What You'll Do Here:

    • Ensure the Health & Safety of themselves, their team and all customers in an environmentally friendly manner
    • Monitor and lead all field performance requirements to meet or exceed established Installation and Service benchmarks
    • Ensure all Technicians comply with uniform and safety policies
    • Present training courses to new employees or new process updates to the team
    • Execute quality of work inspections and coach technicians on quality installations
    • Act as the liaison between Field Technicians, Operations Support, and end users of customers of a contractual obligation
    • Conduct field visits with technicians as required
    • Complete all required documentation for Health and Safety, Quality Assurance and Vehicle Maintenance purposes
    • Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition
    • Assist Field Manager with customer issues, inquiries and resolution
    • Support telecommunication installation activities
    • Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging
    • Other duties as may be required

    What You Bring to the Team:

    • Excellent Customer Service skills, both internally and externally
    • Technically inclined and have a desire to learn
    • Demonstrated leadership skills
    • Installation and repair experience in TV, Phone and Internet as well Fiber is an asset but not required
    • Excellent interpersonal and communication skills
    • Strong organization & time management skills
    • Proficient knowledge of Microsoft Office Suite (Outlook, Excel and Word)
    • Be a champion of inclusion and diversity
    • Must be willing to travel as required and provide a clear driver’s abstract on an annual basis
    • Successfully complete a criminal background check

    The expected pay range for this position is $28.00/hour

    Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

    We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations.

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