Building Ambassador

1 week ago

Old Toronto, Canada Equinix, Inc. Full time

About Us

Equinix is the world's leading digital infrastructure company, operating over 260 data centers globally. We empower digital leaders to scale their businesses with agility and speed by bringing together foundational infrastructure at software speed.

The Welcome Desk Role

We are seeking a highly skilled Welcome Desk Host to join our Corporate Real Estate team. As a vital member of our organization, you will be responsible for delivering exceptional customer experiences that delight all visitors and employees.

Key Responsibilities

Welcome Desk Operations
  • You will act as the face of Equinix, creating a positive first impression at our office front desk/entry area.
  • You will answer questions from customers related to the building, including wayfinding, policies, and procedures.
  • You will notify Equinix employee hosts of guest arrivals and maintain awareness of potential office security issues.
  • You will communicate concerns to the local CRE metro lead, building security, and the risk management team to ensure compliance with company policies.
  • You will maintain an orderly and presentable lobby, moving deliveries or broken items out of sight immediately.
Events and Employee Engagement
  • You will build a welcoming community environment amongst our customers through events.
  • You will plan and support coordination, promotion, set-up, and clearing of on-site CRE-led or supported events.
  • You will assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies, and catering for All Hands events.
  • You will partner with We Are Equinix and Equinix Employee Connection Network teams to create inclusive events.
Office Communications
  • You will create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.
Building Operations
  • You will assist with receiving deliveries of external and inter-office mail and support employees on mail and shipping requirements as needed.
  • You will provide direction and information to vendors, service providers, and Corporate Real Estate staff as required to ensure excellent coordination.
  • You will assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to the correct department.
Business Continuity & Compliance
  • You may act as a representative of the safety committee team.
  • You will maintain proficiency in fire, safety, security, and emergency procedures as per the Playbook.

Requirements

  • You have experience in customer service or hospitality.
  • You project a welcoming attitude by offering a warm and friendly smile and open body language.
  • You excel as an effective communicator.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. All qualified applicants will receive consideration for employment without regard to unlawful considerations of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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