Customer Service Representative
2 weeks ago
Join to apply for the Customer Service Representative (Bilingual) role at GM Financial GM Financial is the wholly owned captive finance subsidiary of General Motors and a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer, as well as commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture—a welcoming, integrity‑driven environment that fosters community and belonging. In this role, you will provide excellent internal and external customer and dealer service via multi‑channel requests, focusing on first‑contact resolution. Responsibilities Deliver a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments, and other third parties. Maintain business knowledge related to auto financing, contract information, and key processes from various operational areas within the company to research and resolve lease and loan inquiries. Evaluate account information and document correspondence, following procedures, and making sound business decisions. Provide best‑in‑class service by engaging internal and external customers via multi‑channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention. Proactively partner with external business partners, team leaders, and managers to expedite and resolve customer issues in a timely manner. Support Dealer Phone Support, End‑of‑Term Phone, Customer and Dealer Resolution, and Deficiency Follow‑up. Coordinate with other departments and segments to fulfill tasks and help the business achieve optimal results, directly impacting financial outcomes. Qualifications Proven experience interacting with internal and external customers and dealers. Ability to manage timely and accurate responses to multi‑channel internal and external requests related to lease and loan accounts. Ability to evaluate account information and documentation, completing administrative tasks, and making sound business decisions. Strong written and verbal communication skills with the ability to multi‑task. Knowledge of financial services or banking customer service systems and Microsoft Office applications. Ability to make sound business decisions based on accurate analysis of information. Detail‑oriented with good organizational and prioritization skills. Excellent customer service skills and mathematical aptitude with attention to data entry. Team player with the ability to work in a fast‑paced environment. Self‑motivated and able to work with minimal supervision while actively participating in a team environment. Experience Secondary school required. Post‑secondary education preferred. Two years of experience in a customer service or office environment preferred. Previous automotive industry experience preferred but not required. Fluency in French and English required. What We Offer Excellent health, vision and dental benefits. Bi‑lingual pay differential if fluent in French. Company match program for RRSP contributions. Generous paid time off (personal, vacation, sick, paid holidays). Dynamic relationships between teams and leadership. Quarterly volunteer opportunities. Hybrid work schedule offered; ability to work a portion of the week from home. Seniority level Entry level Employment type Full‑time Job function Other #J-18808-Ljbffr
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Customer Service Representative
2 weeks ago
Toronto, Canada Coughlin Ottawa Full timeWe are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...
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Customer Service Representative
7 days ago
Toronto, Canada Coughlin Ottawa Full timeWe are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...
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Customer Service Representative
1 week ago
Toronto, Canada Makumba Acquisitions Full timeCustomer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...
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Customer Service Representative
7 days ago
Toronto, Canada DCL Corporation Full time**WHY JOIN DCL CORPORATION?**: **Do you want a colorful career in the pigments industry? You've come to the right place! DCL Corporation is seeking an experienced Customer Service Representative to join our Team! As a Customer Service Representative, you will be a part of our dynamic customer service team who are dedicated to optimizing customer satisfaction...
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Customer Service Representative
3 days ago
Toronto, Ontario, Canada Amigo Workforce Full time $35,000 - $55,000 per yearLocation: Toronto, CanadaClient: Non-Profit OrganizationRepresented By: Amigo WorkforceJoin Our Team as a Customer Service Representative at Amigo WorkforceAre you passionate about delivering exceptional customer service while exploring diverse industries in Ontario? Amigo Workforce is seeking dedicated Customer Service Representatives to connect individuals...
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Customer Service Representative
5 days ago
Toronto, Canada Benefit Plan Administrators Services Limited Full timeThe Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling concerns in compliance with the L.I.U.N.A. Local 506 Member’s Benefit Trust Funds. A Customer Service Representative is expected to provide superior customer service to members in person, via telephone, fax or mail. This is...
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Customer Service Representative
1 day ago
Toronto, Canada NGS Full time**Inside Sales & Customer Service Representative**: - Join Our Growing Team and Shape the Future of Our Company!_ We are seeking a motivated and customer-focused **Inside Sales & Customer Service Representative** to join our team. This is an exciting opportunity to be part of a fast-growing company where your contributions will have an immediate...
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Customer Service Representative
1 week ago
Toronto, Canada People Corporation Full timeAt ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future. We are currently hiring for a Customer Service Representative in our Toronto...
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Customer Service Representative
23 hours ago
Toronto, Canada People Corporation Full time**Opportunity: Customer Service** Representative* **Location: Toronto and surrounding areas** At ACL, a People Corporation company, our mission is to meet and exceed the needs of all students across Canada, as more than just a health benefits program that serves and protects their interests, but a partner that puts the interests of all students first through...
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Customer Service Representative
3 days ago
Toronto, Ontario, Canada Sublime Management Full time $45,000 - $60,000 per yearWe're proud to represent industry-leading brands, delivering world-class products and services that keep people connected. We believe exceptional customer service is key to maintaining our clients reputation for reliability and innovation. We're looking for motivated individuals to join our Customer Service Representative team and serve as the frontline...
