Account Manager, National Accounts

Account Manager, National Accounts - Insurance (Hybrid, Markham, ON)Join to apply for the Account Manager, National Accounts - Insurance (Hybrid, Markham, ON) role at SCM Insurance ServicesCompanyClaimsPro LPWhy join ClaimsPro?You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.You will be supported by experienced local claims support, centralized after hours support, and dictation services.Your claims load is driven by senior executives and business development staff from coast to coast.You are compensated for your billable hours and other costs.Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.Your continuous education fees are reimbursed to maintain your license.Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.Working with the National Accounts Leadership team, the main responsibility of this role is to provide/manage effective claims management solutions for our top commercial and personal lines clients.Role ResponsibilitiesManagement of a portfolio of client accounts relating to automobile, property and general liability exposures.Establish and implementation of Best Handling Practices unique to each client.Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligationsConduct regular stewardship and client facing meetingsSupport achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint managementWeekly review of the operational dashboard KPI targetsPotential leadership, guidance and mentoring of a dedicated adjusting teamAct in a consultative and advisory capacity on claims matters and technical issuesParticipation in the RFP process for new business and existing client contract renewalsQualifications & ExperienceUniversity Degree and/or CIP/FCIP DesignationMinimum of 5-7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferredSupervisory experience is an assetFully licensed in Ontario or ability to be fully licensed in Ontario and other ProvincesStrong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audienceDemonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective mannerStrong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systemsProactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely mannerStrong interpersonal skills allowing you to effectively deal with conflict and difficult situationsStrong negotiation skillsAbility to speak and write in French is an assetSCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates. #J-18808-Ljbffr