Customer Service Specialist

Who We Are Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed – business integrity, first‑class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow‑up service have made Price a market leader in supplying air distribution, critical controls, and noise control products. After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long‑standing vision, values, and the Price way of doing business are the cornerstones of our success. What You Can Expect Health and Dental – Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services. Employee and Family Assistance Program (EFAP) – free access to consultation and support for mental, emotional and financial well‑being. PocketPills – free access to Canada’s first Digital Pharmacy. Life and Disability – life insurance in a multiple of your salary with an option to purchase additional coverage. Pension Matching Program – invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary). Gym Subsidy Program – reimbursement of up to $300 per year, including fitness‑related apps. As part of our Goals, Rewards, Improvement and Teamwork program, qualifying teams can enjoy a monthly reward. Personal and Professional Development – training and education to reach potential. Community Involvement – supporting health, charities, youth, and education opportunities. Convenient Price Café – free tea and coffee. Customer Service Specialist – Critical Environments Overview We are seeking a detail‑oriented and energetic professional to join our team as a Customer Service Specialist. This role involves daily communication with external customers and providing quotes for specialized HVAC products used in critical environments such as hospital operating rooms, clean rooms, laboratories, and pharmacies. Responsibilities Communicate with external customers via email and phone to provide support and information. Prepare accurate quotes for specialized products tailored to critical environment applications. Review project specifications to ensure quotes meet all technical and compliance requirements. Assist with order entry, updates, and scheduling to ensure timely delivery and customer satisfaction. Collaborate with internal teams to resolve issues and improve processes. Ideal Candidate Minimum five years of experience in customer service, order processing, and quoting in a technical or manufacturing environment. Experience with order processing and quoting software. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). HVAC industry experience is an asset but not required. Strong interpersonal and communication skills. Ability to manage multiple priorities efficiently and accurately. Post‑secondary education: university degree or college diploma. Dependable and productive with a proactive approach to problem‑solving. Comfortable working in a fast‑paced, team‑oriented environment. High attention to detail and commitment to quality. EEO Statement Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at HR@priceindustries.com. #J-18808-Ljbffr