PSA Functional Platform Owner

1 month ago

Old Toronto, Canada Ezra Full time
div>Job Role: PSA Functional Platform OwnerLocation: Toronto (Hybrid 3 days/week in office)Who We AreImagine what even the world’s finest organizations could achieve if all of their employees were coached to be their absolute best. We believe through coaching, people get to know themselves, their goals, weaknesses, and hang-ups. We want our people to care and be proud of what they do. EZRA is the fastest growing global virtual coaching company, supporting some of the world’s leading companies. span>The RoleWe’re looking for a highly organized, solution-oriented individual who can balance operational needs with technical product knowledge to oversee the system health and enhancements for a newly implemented and integrated PSA and Accounting system at EZRA. We’re seeking an individual that can translate end-to-end business operations into an agile product development process. This role is given the opportunity to strengthen and maximize the partnership across our global brands.The TeamThe Operational Excellence (OE) team supports the entire organization and oversees the highest-impact and most complex cross-functional internal projects. OE is responsible for operationalizing innovation, project managing complex projects, and enabling teams and clients to leverage EZRA’s new products and tools. span>What You’ll Do:
  • Governance & Project Management
    • Drive efficiency in overall collaboration (meeting cadence, agendas and structure, establish and maintain a process for documenting and circulating meeting summaries, decisions, and takeaway actions)
    • Provide visibility, rigor, and accountability to drive outcomes
    • Propose and organize workshops to gain alignment across business and technical groups to identify and resolve pain points
    • Ensure role clarity across the project team and wider business for clear communication
    • Ensure timely and effective communication
    • Facilitate access to immediate support on urgent and critical items
    • Manage senior stakeholders in the EZRA Senior Leadership Team on program health, status, risks, decisions required, and escalation, as needed
    • Connect the dots across related initiatives across the EZRA business that could impact the system
  • Technical and Product Expertise
    • Understand all elements of the platform from CRM, PSA, FFA, including integrations with Admin and JDE
    • Leverage foundational knowledge of Force.com to effectively communicate technical needs
    • Establish and maintain a process, in partnership with LHH, for release note creation and distribution
    • Organize and collate all EZRA design requirements, enhancement requests, and bugs
    • Monitor and prioritize EZRA backlog based on severity and impact
    • Evaluate reporting capabilities and align dashboards and insights to needs of the EZRA Leadership Team
    • Lead all UAT and End-User training in partnership with EZRA Tech team and LHH QA and BA teams
  • Interface Between Business and Technology Teams
    • Be the point of contact for EZRA on PSA Global partnership model between LHH and EZRA
    • Own the EZRA big picture roadmap, set priority, troubleshoot, and collaborate with LHH
    • Partner with all functional stakeholders to assess business need and maximize the use of the system
    • Represent EZRA and its business needs in forums where cross-brand needs are prioritized
  • Enablement & Adoption
    • Partner with Enablement teams across the business to roll out release notes and showcase system improvements
    • Create and maintain all training documentation and resources
    • Develop a strategic and dynamic training schedule to support employees and maximize system usage
    • Evaluate performance in the system, data hygiene, and adoption quality and accuracy
About YouYou have:
  • 5-7 years experience in an operational or project or product manager role
  • Excellent project management skills
  • Experience working on a Product team and strong technical acumen
  • Experience in system implementation and agile product development
  • Business analyst experience
  • Deep knowledge of platform components and platform design
  • The ability to manage various cross-functional deadlines and hold others accountable
  • The ability to build collaboration locally and globally
  • Experience managing, influencing, and communicating with senior stakeholders
  • Skilled in Microsoft Office Suite, project management software, and user story management in ADO, Jira, or similar software
  • Advanced Excel data manipulation, analytical, and reporting skills
You are:
  • A self-starter that operates proactively
  • A leader that can create and maintain a strong culture of commitment to business objectives
  • Decisive, action-orientated, and comfortable working with ambiguity
  • A change ambassador not afraid to challenge the status quo
  • Collaborative, working with other managers and function leads
  • Resilient and self-motivated
  • Innovative to provide solutions to clients’ and business’ needs
  • A team player who embraces our values of collaborating, listening, and learning
What We Offer
  • Your own world class coach
  • Regular team social events
  • Flexible working
  • Contribution to a wellbeing app
  • A weekly wellbeing hour and much more

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