System Health and Integration Specialist

6 days ago

Old Toronto, Canada Ezra Full time

Ezra, a leading global virtual coaching company, is seeking an exceptional System Health and Integration Specialist to join its Operational Excellence team. This critical role involves overseeing the system health and enhancements for the newly implemented and integrated PSA and Accounting system.

About Ezra

At Ezra, we believe that coaching can unlock the potential of individuals and organizations. Our mission is to empower people to achieve their goals and reach their full potential. We strive to create a work environment that fosters collaboration, innovation, and growth.

Job Description

This is a key role within the Operational Excellence team, responsible for ensuring the smooth operation of our PSA and Accounting system. The successful candidate will have strong technical skills, excellent project management abilities, and experience working with cross-functional teams.

  • Governance and Project Management: Drive efficiency in overall collaboration, propose and organize workshops to gain alignment across business and technical groups, ensure role clarity across the project team and wider business, and facilitate access to immediate support on urgent and critical items.
  • Technical and Product Expertise: Understand all elements of the platform from CRM, PSA, FFA, including integrations with Admin and JDE, establish and maintain a process for release note creation and distribution, and monitor and prioritize EZRA backlog based on severity and impact.
  • Interface Between Business and Technology Teams: Be the point of contact for EZra on PSA Global partnership model between LHH and EZRa, own the EZRa big picture roadmap, set priority, troubleshoot, and collaborate with LHH.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 5-7 years' experience in an operational or project or product manager role
  • Excellent project management skills
  • Experience working on a Product team and strong technical acumen
  • Experience in system implementation and agile product development
  • Business analyst experience
  • Deep knowledge of platform components and platform design
  • The ability to manage various cross-functional deadlines and hold others accountable
  • Skilled in Microsoft Office Suite, project management software, and user story management in ADO, Jira, or similar software
What We Offer

We offer a competitive salary range of $90,000 - $110,000 per annum, depending on experience, as well as a comprehensive benefits package, flexible working arrangements, and opportunities for professional growth and development.

Location

This role is based in Toronto, Canada (hybrid 3 days/week in office). You will have the opportunity to work with a dynamic and innovative team, contributing to the success of a fast-growing organization.

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