Associate Director, Account Management

2 weeks ago

Quebec, Canada Directive Consulting Full time
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Overview

At Directive, we take solving complex performance marketing problems for SaaS companies seriously. p>


We are seeking an Associate Director, Revenue Operations to help deliver outstanding services to the clients in our Marketing Operations line of business. The ideal candidate will have 3+ years of experience managing high-performing Marketing Operations teams. This person will work directly with the Director of Marketing Operations and should be a growth-minded individual who helps identify opportunities for cross-selling and upselling within existing clients while providing excellent service.

*This role is titled Associate Director, Revenue Operations internally*

What you offer

  • Admin-level expertise in, and the ability to own multiple, marketing automation and/or CRM instances for our clients such as HubSpot, Marketo, Salesforce etc.

  • Understanding of how to optimize processes that lead to revenue growth for our clients

  • A data-driven marketer that can help clients curate and optimize their data, build reports and dashboards, and help analyze what’s working and what’s not working

  • The ability to communicate with clients directly, oftentimes with a VP or higher

  • Team management and leadership experience with teams of up to 6

  • Exceptional written and verbal communication skills

  • A drive to coach and train team members to achieve their career goals

  • Ability to manage multiple projects simultaneously to achieve deadlines and business outcomes

  • A desire to learn and grow in your career

Roles & Responsibilities

  • Owning projects at the business outcome level and overall deadline level and seeing projects through to their fruition

  • Direct communication with clients including email, Slack, and Zoom

  • Develop deep relationships with multiple contacts within client organizations to ensure that they renew and expand contracts

  • Identify and communicate opportunities to grow our business with clients in the Marketing Operations line of business and other lines of business

  • Become an expert in multiple martech and salestech tools so that you can make educated recommendations to clients

  • Stay up to speed on best practices in the Marketing Operations world including ABM, lead routing, sales qualification methodologies and more

  • Managing a team of 3-6 Marketing Operations Strategists and their associated books of accounts

  • QA’ing work to ensure that work submitted to clients lives up Directive’s work quality standards

  • Training, coaching, and giving constructive feedback to members of your team

  • Participating in project scoping for new opportunities

  • Successful onboarding of new members of the team

What We Offer

We have a set living wage at Directive

Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle

Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents

Benefits to Support the Whole Person:

Mental - Access to certified therapists through Spring Health, membership to Headspace

Physical - Gympass

Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave

Financial - Traditional and Roth 401(k) with a 3% company match

Bonus - Annual bonus based on tenure, which scales in total amount over time

Annual Anniversary Trip to Newport Beach, CA with peers and executive leadership for fun and entertainment

Work Environment Requirements

As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. p>

This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to careers@directiveconsulting.We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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