Senior Solutions Specialist

3 weeks ago


Kingston, Canada Queen's University Full time
A Brief Overview
Are you experienced in designing solutions for the Microsoft 365 platform and eager to bring new technologies to life? The Information Technology Services department at Queen's University is seeking a dynamic and skilled Senior Solutions Specialist to lead the design, development, implementation, and transition to operations of Microsoft 365 applications and services.

Responsibilities
  1. Collaborate with a dedicated team of analysts, administrators, and specialists to enable, automate, and maintain a comprehensive suite of Microsoft 365 communications, collaboration, and security and compliance solutions.
  2. Lead the design, planning, development, implementation, and operationalization of enterprise software applications, services, and data management systems.
  3. Evaluate new technologies to identify opportunities for the organization while ensuring compatibility and functionality with existing application environments.
  4. Design service changes, plan, oversee, and communicate service changes, and work with staff, external vendors, and end-users to prepare for change.
  5. Create and coordinate education and awareness programs related to enterprise services.
  6. Act as a subject matter expert in identifying and resolving complex application design and maintenance problems.
  7. Be available after hours for emergency contact and support during significant incidents, upgrades, or project implementation.
  8. Demonstrate project planning, collaboration, and change management skills.
  9. Manage automation and leverage programming skills, including proficiency in PowerShell, Power Automate, automation techniques, and Graph API.
  10. Troubleshoot technical issues, offer expert assistance, ensure thorough documentation, and deliver impactful education and awareness programs.
  11. Provide leadership in developing and implementing new features, services, and processes to meet the evolving needs of the University community.

Qualifications

If you have a high degree of technical knowledge, a proactive mindset, and a passion for customer service, we invite you to apply and become a key player in driving our Microsoft 365 services forward. Elevate your career and make a meaningful impact—apply today to join our IT Services team as a Senior Solutions Specialist

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