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Commercial inside sale F/H

2 months ago

Grande Prairie, Canada Foundation Building Materials Full time

August 27, 2024

Foundation Building Materials (FBM) is a leading North American distributor of building materials focused on meeting and exceeding the needs of local construction trades with best-in-class products and services. Based in California, FBM has more than 6,000 employees in more than 300 locations in the U.S. and Canada. FBM’s core values – safety first, a focus on customers and team members, honesty and integrity – form the foundation for an outstanding customer experience that is recognized across the industry.

  • A friendly and supportive work environment
  • Competitive pay and incentives
  • Well-maintained equipment
  • Excellent benefits including: Medical, Dental and Vision plans, RRSP match program

Position Overview

Inside Sales Professionals are a talented group of individuals that can discover sales opportunities on a consultative basis and are able to turn leads into new customers. The Inside Sales Professional will play a key role in expanding our sales activities to support our fast-growing business. This position requires that the individual primarily handle front counter sales, focusing on customer relationships, managing sales of the company’s products and services, tracking, investigating, and reporting sales information while providing customer service and interfacing with external vendors.

At FBM, we believe in doing business with integrity and being the company of choice for both our customers and our team.

Come build your career at an exciting and growing organization within the building materials industry

Key Responsibilities

  • Professional and courteous ongoing contact with customers before, during, and after a sale.
  • Code and input customer orders, pricing information, and additional data into the computer system.
  • Provide excellent customer support through knowledge of our products and their applications.
  • Continuously improve and maintain in-depth product knowledge.
  • Coordinate deliveries with Operations staff.
  • Assist walk-in customers.
  • Handle and resolve customer issues.
  • Assist Outside Sales Representatives as needed.
  • Maintain effective communication with customers, management, and Outside Sales Representatives.
  • Focus on securing profitable sales opportunities with each customer through excellent selling, service, and problem-solving.
  • Effective at upselling and cross-selling.
  • Coordinate purchase and delivery of special products.
  • Maintain stock levels on the sales floor and in the stockroom.
  • Operate and balance cash register daily.
  • As needed, initiate telephone calls to customers to generate sales.
  • Respond swiftly and courteously to customer complaints or inquiries.
  • When required, participate in monthly and/or annual physical inventories.
  • Support our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customers.
  • Able to work 40-50 hours per week.
  • Other duties may be assigned.

Requirements

  • High school diploma or equivalent required.
  • 2+ years inside sales experience (incoming call preferred).
  • Excellent verbal communication skills and telephone manner.
  • Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
  • Familiarity with Windows operating systems.
  • After receipt of conditional offer of employment, must be able to pass a drug screen.

FBM promotes an equal employment opportunity workplace with respect to all categories protected under applicable State and Federal law.

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