Sales Team Lead
4 weeks ago
MRC Global is a leading provider of oil and gas industry services across the globe. We are seeking a highly skilled Sales Team Lead to oversee our branch inside sales team and ensure our sales representatives are equipped to achieve full service and sales potential.
Key Responsibilities:
- Develop and implement sales best practices to increase unit sales and dollars.
- Route incoming work/accounts effectively and evaluate team performance.
- Provide training and coaching to improve sales performance and productivity.
- Collaborate with field sales professionals to understand and assist with sales activities and customer relationships.
- Meet with key customers to maintain relationships and close sales opportunities.
- Recommend sales, people, and service objectives to drive continuous improvement and efficiency.
- Review and communicate gross margin goals for the sales team.
- Lead employees to anticipate and solve problems, and plan for workload changes.
- Motivate and challenge employees to encourage growth and development.
- Set clear expectations and measure results, providing timely and candid feedback.
- Identify, perform, or obtain training required for employees to perform job tasks.
- Maintain confidential information and comply with MRC Global policies and expectations.
- Respond to customer inquiries, develop accounts, and generate quotes using MRC Global database.
- Maximize gross margin sales through careful analysis during the quote process.
- Identify opportunities to increase market share by growing sales.
- Understand customers' business and determine customers' requirements and expectations.
- Enter and maintain purchase orders, customer orders, and procurement match and trade discounts.
- Work with internal departments to set up and maintain accurate customer files.
- Establish and maintain customer relationships, communicate with customers and co-workers.
- Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
- Monitor expected ship dates to ensure timely delivery and expedite as needed.
- Provide prompt responses to internal and external customer, vendor, and branch inquiries.
Qualifications:
- High School Diploma or equivalent and additional post-secondary training or education.
- Two or more years in customer service, inside sales, and/or warehouse services with increasing responsibility.
- Demonstrated competence in the use of computers and software applications.
- Ability to communicate and promote ideas and transfer detailed knowledge to others.
- Ability to effectively present information in one-on-one and small group situations.
- Willingness and ability to be on call and travel within and outside the branch service area.
MRC Global is an equal employment opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, age, national origin, disability, or veteran status.
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