Manager/Senior Manager, Technical Account Management
2 weeks ago
This department-head role demands a robust understanding of the telecommunications landscape, including trends in carrier services, network technologies, and regulatory issues pertinent to the Canadian market. You will lead a compact team of Carrier Sales Executives, driving the development of profitable, strategic relationships with carriers, ISPs, resellers, and major clients.
Unlike a typical sales role, this position focuses heavily on relationship building, emphasizing expansion over mere acquisition. p>
About the Role
- Strategic Leadership and Quota Management: Develop and execute a comprehensive strategic plan to enhance carrier and wholesale services, achieving and surpassing assigned sales quotas.
- Team Management and Development: Mentor and lead one Senior Account Executive and one Quotation Specialist, setting clear sales targets and key performance indicators. Monitor team performance regularly to ensure achievement of sales objectives.
- Business Development: Spearhead the identification and conversion of new business opportunities, transitioning prospects into valuable customers through strategic contract negotiations and buy-outs.
- Relationship Management: Cultivate and maintain profitable, long-term relationships with key partners and stakeholders. Act as a senior relationship manager for major carrier accounts.
- Contract Negotiation and Closing: Directly negotiate and close deals with carriers and wholesale clients, ensuring favorable terms that support both strategic and financial objectives of the organization.
- Cross-Functional Collaboration: Work closely with marketing, customer service, and technical teams to align sales strategies with overall business goals.
- Strategic thinker with strong negotiation skills, a strong desire to exceed performance expectations, and a customer-obsessed mindset.
- Experience with Salesforce.com; CRM and billing systems experience is a plus.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Bachelor’s degree in Business, Marketing, Telecommunications, or a related field; li>
- Over 8 years of experience in telecommunications with a significant focus on carrier sales and wholesale operations or a suitable combination of education and experience.
- Demonstrable experience in meeting or exceeding sales quotas within a senior management role.
- Extensive knowledge of the Canadian telecommunications industry, including its regulatory and competitive landscape.
- A valid driver’s license, access to reliable transportation, and a clean driver’s abstract.
- Proficiency in Microsoft Outlook, Word, Excel, & PowerPoint.
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