Manager/Senior Manager, Technical Account Management

2 months ago


Calgary, Canada T6 Talent Partners Full time
p>FlexNetworks, a leader in the fibreoptics space, is looking for a talented, experienced, and driven Senior Director of Carrier and Wholesale Relations who will spearhead our Carrier sales strategies and enhance our wholesale business. p>

This department-head role demands a robust understanding of the telecommunications landscape, including trends in carrier services, network technologies, and regulatory issues pertinent to the Canadian market. You will lead a compact team of Carrier Sales Executives, driving the development of profitable, strategic relationships with carriers, ISPs, resellers, and major clients.

Unlike a typical sales role, this position focuses heavily on relationship building, emphasizing expansion over mere acquisition. p>
About the Role

  • Strategic Leadership and Quota Management: Develop and execute a comprehensive strategic plan to enhance carrier and wholesale services, achieving and surpassing assigned sales quotas.
  • Team Management and Development: Mentor and lead one Senior Account Executive and one Quotation Specialist, setting clear sales targets and key performance indicators. Monitor team performance regularly to ensure achievement of sales objectives.
  • Business Development: Spearhead the identification and conversion of new business opportunities, transitioning prospects into valuable customers through strategic contract negotiations and buy-outs.
  • Relationship Management: Cultivate and maintain profitable, long-term relationships with key partners and stakeholders. Act as a senior relationship manager for major carrier accounts.
  • Contract Negotiation and Closing: Directly negotiate and close deals with carriers and wholesale clients, ensuring favorable terms that support both strategic and financial objectives of the organization.
  • Cross-Functional Collaboration: Work closely with marketing, customer service, and technical teams to align sales strategies with overall business goals.
  • Strategic thinker with strong negotiation skills, a strong desire to exceed performance expectations, and a customer-obsessed mindset.
  • Experience with Salesforce.com; CRM and billing systems experience is a plus.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Bachelor’s degree in Business, Marketing, Telecommunications, or a related field; li>
  • Over 8 years of experience in telecommunications with a significant focus on carrier sales and wholesale operations or a suitable combination of education and experience.
  • Demonstrable experience in meeting or exceeding sales quotas within a senior management role.
  • Extensive knowledge of the Canadian telecommunications industry, including its regulatory and competitive landscape.
  • A valid driver’s license, access to reliable transportation, and a clean driver’s abstract.
  • Proficiency in Microsoft Outlook, Word, Excel, & PowerPoint.


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