Controls & Data Quality Management Lead

2 weeks ago

Vancouver, Canada Global Relay Full time
We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. p>

Your role:

The Data Services team provides audit, eDiscovery, and data migration support to our global customer base. The team is a specialized professional services department that delivers service and industry expertise on audit, legal eDiscovery, and data management related inquiries.

You will be focused on the operational management of the Data Services Systems Analyst team, to ensure the success of the customer's implementation. You will be responsible for hiring, managing and facilitating growth opportunities for Systems Analysts, championing Data Service’s requirements throughout the development cycle of Product releases, as well as collaborating with fellow Team Leads and the Data Services Manager to deliver cross-functional process and system-wide improvements and initiatives for the department, with the goal of driving growth in the Data Services.

Your Job:

Team management:

  • Contributes to the growth of the Data Services department by providing hands-on leadership and support to Systems Analyst and Systems Lead, including by not limited to:
    • Conducting one-on-one sync ups with direct reports
    • Ensuring ongoing, timely feedback to all team members, including probationary and annual reviews.
    • Determining annual goals and progression aspirations for direct reports
  • Manage and forecast Data Services recruitment and training needs
  • Work collaboratively with other Team Leads:
    • To review and improve existing processes and procedures
    • To manage team member time off requests and ensure adequate team coverage
  • Co-chair department and team meetings
  • Collaborate with other Team Leads to manage secure Data Services system/tools and Data Room projects

Customer service:

  • Monitor backend requests and workflow queues to ensure all case inquiries are actioned correctly and efficiently
  • Set and monitor performance metrics, and correct skills / performance gaps
  • Manage or resolve complex cases, escalations, customer complaints or data incidents
  • Liaise with customer teams to set service expectations
  • Provide subject matter expertise and direction on customer and key strategy projects

Quality control:

  • Manage quality control and information integrity for the team
  • Review and improve the efficiency and effectiveness of existing processes and procedures
  • Ensure all processes are documented on the Wiki in accordance with corporate quality standards
  • Collaborate with other Leads to maintain compliance with ISO27001 and SOC2, and to manage secure Data Room projects
  • Resolve issues in technical and/or service-related areas, including but not limited to capacity, infrastructure, data security etc.
  • Monitor and evaluate the use and effectiveness of existing hardware, software, and scripts
  • Stay abreast of new technology and industry-related news

Product and systems management:

  • Liaise with Product teams as a key stakeholder to ensure operational Data Services activities, escalations and upgrades
  • Liaise with Operations and Engineering teams as a key stakeholder on technical debt and infrastructure requests

About you:

  • Post-secondary education: undergraduate degree required with relevant work experience
  • 2+ years’ experience in managing a customer-facing team in a dynamic industry, or equivalent
  • Previous legal, technical, administrative and/or business communication required
  • Experienced in pre- and post-sales support for high value customers
  • Knowledge of Compliance Regulations, Information Security and Chain of Custody
  • Fluency in verbal and written English with strong attention to detail
  • Strong interpersonal and leadership skills
  • Excellent technical knowledge and proficiency related to customer data migrations
  • Proficiency with Microsoft Office, Salesforce and Confluence JIRA preferred
  • Prior experience as a Senior Systems Analyst preferred

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We understand flexible work arrangements are important, and we encourage that in our work culture. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.

  • Controls & Data Quality Management Lead

    1 month ago

    Vancouver, Canada Vancouver Coastal Health Full time

    h3>SalaryThe salary range for this position is CAD $45.CAD $65.p>Come work as a Quality Leader, Clinical Quality and Safety with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for a Quality Leader, Clinical Quality and Safety to join the Quality & Utilization team. p>As a Quality Leader, Clinical Quality and Safety with Vancouver Coastal...

  • Data Management Lead

    1 month ago

    Vancouver, British Columbia, Canada NTT DATA, Inc. Full time

    Drive Innovation and Growth with NTT DATANTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. We're committed to helping clients innovate, optimize, and transform for long-term success.About the RoleWe're seeking an experienced Application Portfolio Management Lead to join our team in Vancouver, British...

  • Data Quality Lead

    2 months ago

    Vancouver, Canada Randstad Canada Full time

    Are you an experienced Data Quality Lead in search of your next contract opportunity? Our high-profile client is seeking to hire a Data Management/Quality Lead to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As...

  • Data Quality and Operations Manager

    1 week ago

    Vancouver, British Columbia, Canada T-Net British Columbia Full time

    About the RoleWe are seeking a highly skilled Data Quality and Operations Manager to join our team at Global Relay, a leader in enterprise information archiving. This is an excellent opportunity for a professional with experience in managing customer-facing teams to take on a leadership role and drive growth in our Data Services department.Key...

  • Data Quality Manager

    1 month ago

    Vancouver, British Columbia, Canada Randstad Canada Full time

    Job Title: Data Quality LeadAre you a seasoned Data Quality Lead looking for a new challenge? Our high-profile client is seeking a Data Management/Quality Lead to join their talented team on a 6-month contract with a strong probability of extension.Key Responsibilities:Collect, validate, and manage large datasets to ensure data integrity and accuracy.Conduct...

  • Data Quality Lead Specialist

    1 month ago

    Vancouver, British Columbia, Canada Randstad Full time

    Contract Data Quality Lead OpportunityAre you a seasoned Data Quality Lead looking for a new challenge? Our esteemed client is seeking a highly skilled Data Management/Quality Lead to join their talented team on a 6-month contract with a strong possibility of extension.What's in it for you:Competitive market hourly ratesA 6-month contract with potential for...

  • Senior Quality Control Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada PCL Constructors Westcoast Inc. Full time

    Job SummaryThe Senior Quality Control Specialist will lead and coordinate the quality control activities for construction projects. Key responsibilities include reviewing prime contracts and subcontracts, performing visual examinations, and monitoring and documenting quality control results.ResponsibilitiesCoordinate and lead quality control activities to...

  • Data Quality Manager

    1 week ago

    Vancouver, British Columbia, Canada Randstad Canada Full time

    Randstad Canada is seeking a seasoned Data Quality Lead to join their esteemed team on a 6-month contract with a strong probability of extension.As a key member of this high-profile client's talented team, you will be responsible for collecting, validating, and managing large datasets to ensure data integrity and accuracy. Your thorough data profiling and...

  • Manager, Enterprise Architecture

    3 months ago

    Vancouver, Canada VGH & UBC Hospital Foundation Full time

    Our client VGH & UBC Hospital Foundation is looking to hire a **Manager, Enterprise Architecture & Data Systems** to join their amazing team. Please view the job description from **VGH & UBC Hospital Foundation **below for more information about this exciting role! **Who We Are** The Information Systems & Technology (IS&T) department oversees the...

  • Attendance Management Advisor

    3 weeks ago

    Vancouver, Canada The City of Vancouver Full time

    **Requisition ID**:42724 **Organization** Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and...

  • Quality Control Specialist

    1 week ago

    North Vancouver, Canada Arc'teryx Full time

    **Department**: Quality Control (QC) **Reports to**:Manager, Quality Control **Location**:North Vancouver, BC **Your Opportunity at ARC’TERYX**: As the Quality Control Specialist, you are part of a small team of resident experts on finished goods quality control standards and processes. You work closely with local and overseas Quality specialists and to...

  • Manager, Asset Data and Integrity

    6 months ago

    Vancouver, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Asset Management plays an integral part in the continued success and future vision of the Vancouver Airport Authority. **Position overview** Are you a skilled leader with journeyperson experience in a regulated trade?...

  • Construction Quality Control Manager

    3 months ago

    Vancouver, Canada Amega Development Group Inc. Full time

    **Construction Quality Control Manager** - **This job will be based in-person in Kelowna, British Columbia. No remote options.**_ Amega Group is seeking a **Quality Control Manager** to join one of Kelowna’s iconic new developments, **Water Street by the Park**. The role will report to the Project Manager and will have experience with concrete high-rise,...

  • Change Lead

    2 weeks ago

    Vancouver, Canada NTT DATA Full time

    p>Who we are: NTT DATA’s People & Organizational Consulting Practice delivers on the promise to help our client’s people and organizations meet the evolving demands of business and the workforce. p> How You’ll Help Us: By consistently delivering high quality work, our consultants can help build and maintain strong client relationships, leading to...

  • Lead, Quality Control

    3 weeks ago

    Vancouver, Canada PHSA Full time

    **Job Summary**: The Lead, Quality Control provides work direction to Lab Assistants and performs general laboratory and clerical procedures related to the receipt, handling, accessioning, preparation, and distribution of laboratory specimens and quality control of the same. The Lead also provides troubleshooting expertise for technical problems in the...

  • Application Portfolio Management Lead

    4 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Full time

    Req ID: 299516NTT DATA is seeking an experienced Application Portfolio Management Lead to drive the rationalization of our application, technology, and digital product portfolios.This role is critical in optimizing our integrated portfolio by combining analysis of business, financial, technology, and risk perspectives and providing key insights that create...

  • Data Analyst, Drug Programs

    2 months ago

    Vancouver, Canada Quality Forum Full time

    Organization: College of Physicians and Surgeons of BCReporting to the manager, drug programs, and in accordance with College of Physicians and Surgeons of British Columbia (CPSBC) policies and procedures, the data analyst manages all program data and is responsible for using advanced qualitative and quantitative methods to analyze internal process data and...

  • Quality Control Analyst

    5 months ago

    Vancouver, Canada STEMCELL Technologies Full time

    **Job Description Summary**: Are you a swift learner who prides yourself on being highly adaptable, and possessing a strong learning drive, resulting in consistently high quality of work? If so, you might just be the perfect fit for this position. STEMCELL Technologies is seeking a Quality Control (QC) Analyst to become an integral part of our QC, Product...

  • Data Center Infrastructure Manager

    6 months ago

    Vancouver, Canada Estruxture Data Centers Full time

    La version française suit la version anglaise **_ **We host the data. We provide the connections. We protect the information.** eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MW of power and access to over 1,400 network and cloud...

  • Data Analyst, Prescription Insights Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Quality Forum Full time

    About the RoleWe are seeking an experienced Data Analyst to join our team at Quality Forum. In this role, you will be responsible for managing and analyzing program data, using advanced qualitative and quantitative methods to drive insights and inform decision-making.Key ResponsibilitiesSupports all data requests received from within drug programs and other...